Citizen Services Advocate - Government Programs

Maximus; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support large-scale government programs. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely information on eligibility and status. You will document all interactions, follow privacy standards, and escalate complex issues as needed.

This role offers exposure to public-service operations. Join a mission-driven team dedicated to improving citizen experiences and public-sector outcomes

Qualifications

• Handles inbound calls, emails, and chats from citizens and program participants.
• Provides timely, accurate information on eligibility, application status, and program guidelines.
• Documents all interactions and follows privacy standards.
• Escalates complex issues when needed.

Responsibilities

• Answer inquiries via phone, email, and chat and provide policy guidance.
• Log interactions and update case notes in the system.
• Escalate issues to appropriate teams while maintaining service levels.

Skills

Customer service

Multi-channel support

Compliance awareness

Documentation

Job description

Maximus is seeking a Customer Service Representative to support large-scale government programs. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely information on eligibility and status. You will document all interactions, follow privacy standards, and escalate complex issues as needed.

This role offers exposure to public-service operations. Join a mission-driven team dedicated to improving citizen experiences and public-sector outcomes