Cisco Customer Success Associate — Remote

SHI; Montpelier (VT); Remote; USD 75.000 - 125.000; Vollzeit

Zusammenfassung

SHI International Corp. is seeking an Associate Customer Success Manager - Cisco to onboard customers, guide their lifecycle, and drive retention and growth.

You will act as the SME for Cisco platforms, lead CSRs, analyze consumption data, and coordinate with internal teams for strategic success initiatives. The role focuses on building strong customer relationships, enabling co-selling opportunities, and ensuring timely service delivery while staying current with Cisco offerings.

Qualifikationen

• Bachelor's degree or relevant work experience.
• 2+ years in a technical, business, or sales role.
• 1+ year in a Cisco dedicated sales support/SME position.
• Proficient in creating quotes within Cisco's Commerce Workspace for Renewals (CCW-R) & EAMP portal.
• Ability to travel to SHI, Partner, and Customer Events.

Aufgaben

• Onboard customers and guide them through their respective product or service lifecycle to ensure retention and growth.
• Function as the Subject Matter Expert (SME) for specific platforms, tools, or services relevant to the role.
• Plan and conduct regular Customer Success Reviews (CSRs) or meetings to review product usage, roadmaps, and customer feedback.
• Interpret and analyze detailed consumption reports and provide insights for customer success and renewal strategies.
• Build and maintain strong relationships with key customers and partners to ensure a positive customer experience and foster trust.
• Collaborate with sales and other internal teams to align offerings with customer objectives and drive co-selling opportunities.
• Provide support and direction to project teams to ensure successful delivery and synchronization of service projects.
• Continuously learn and develop knowledge on new product technologies and specific offerings relevant to the role.
• Manage workflow of orders and ensure timely delivery of services, working directly with customers and carriers.
• Maintain effective communication with customers and internal teams through various platforms to update on status and understand upcoming needs.

Kenntnisse

Cisco business model knowledge

Analytical thinking

Time management

Ausbildung

Bachelor's degree

Tools

Microsoft Office

Microsoft Dynamics AX

Cisco Renewals CCW-R & EAMP

Jobbeschreibung

SHI International Corp. is seeking an Associate Customer Success Manager - Cisco to onboard customers, guide their lifecycle, and drive retention and growth.

You will act as the SME for Cisco platforms, lead CSRs, analyze consumption data, and coordinate with internal teams for strategic success initiatives. The role focuses on building strong customer relationships, enabling co-selling opportunities, and ensuring timely service delivery while staying current with Cisco offerings.