Cisco Success Associate - Remote Onboarding & Growth

SHI; Honolulu (HI); Remote; USD 75,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K

Flexible spending

Job summary

SHI International Corp. is seeking an Associate Customer Success Manager - Cisco to onboard customers, guide them through product lifecycles, and drive retention and growth.

You will serve as a SME for Cisco platforms, conduct regular Customer Success Reviews, and collaborate with sales and internal teams to align offerings with customer objectives. The role requires analyzing consumption reports, managing service delivery workflows, and maintaining clear communication with customers to ensure a

Qualifications

• Completed Bachelor's Degree or relevant work experience required.
• 2+ years of experience in a technical, business, or sales role.
• 1+ year experience in a Cisco dedicated sales support/subject matter expert position selling, quoting, and managing Cisco Support Services & Software contracts, including Enterprise Agreements, self-sufficiently for Customers & Account Executives
• Proficient in creating quotes within Cisco's Commerce Workspace for Renewals (CCW-R) & EAMP portal
• Ability to travel to SHI, Partner, and Customer Events

Responsibilities

• Onboard customers and guide them through their lifecycle to ensure retention and growth.

Skills

Communication

Time management

Analytical thinking

Problem solving

Relationship building

Education

Bachelor's Degree or relevant work experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Microsoft Dynamics AX

CCW-R (Cisco Commerce Workspace)

EAMP portal

Job description

SHI International Corp. is seeking an Associate Customer Success Manager - Cisco to onboard customers, guide them through product lifecycles, and drive retention and growth.

You will serve as a SME for Cisco platforms, conduct regular Customer Success Reviews, and collaborate with sales and internal teams to align offerings with customer objectives. The role requires analyzing consumption reports, managing service delivery workflows, and maintaining clear communication with customers to ensure a