Cisco Customer Success Associate: Onboarding & Growth

SHI International; Denton (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Diversity commitment

Growth opportunities

Health benefits

Tech-enabled offices or remote work

Job summary

SHI International Corp. seeks an Associate Customer Success Manager - Cisco to onboard customers, guide them through their lifecycle, and ensure retention and growth through strategic reviews.

The role requires SME-level Cisco product knowledge, strong relationships with customers and partners, and collaboration with sales and internal teams to align offerings with customer objectives. Delivery of service projects and ongoing learning are essential.

Qualifications

• Completed Bachelor’s Degree or relevant work experience required.
• 2+ years of experience in a technical, business, or sales role.
• 1+ year experience in a Cisco dedicated sales support/subject matter expert position selling, quoting, and managing.

Responsibilities

• Onboard customers and guide them through their product or service lifecycle to ensure retention and growth.
• Function as the Subject Matter Expert (SME) for platforms, tools, or services relevant to the role.
• Plan and conduct regular Customer Success Reviews (CSRs) or meetings to review product usage and customer feedback.
• Interpret and analyze detailed consumption reports and provide insights for customer success and renewal strategies.
• Build and maintain strong relationships with key customers and partners to ensure a positive customer experience and foster trust.
• Collaborate with sales and other internal teams to align offerings with customer objectives and drive co-selling opportunities.
• Provide support and direction to project teams to ensure successful delivery and synchronization of service projects.
• Continuously learn and develop knowledge on new product technologies and specific offerings relevant to the role.
• Manage workflow of orders and ensure timely delivery of services, working directly with customers and carriers.

Skills

MS Office suite

Dynamics AX ERP

Cisco technologies deployment

Cisco SmartNet renewal

Education

Bachelor's degree or equivalent experience

Tools

CRM systems

Cisco tech stack

Job description

SHI International Corp. seeks an Associate Customer Success Manager - Cisco to onboard customers, guide them through their lifecycle, and ensure retention and growth through strategic reviews.

The role requires SME-level Cisco product knowledge, strong relationships with customers and partners, and collaboration with sales and internal teams to align offerings with customer objectives. Delivery of service projects and ongoing learning are essential.