Cisco Customer Success Associate: Onboarding & Growth

SHI; Lansing (MI); Remote; USD 75,000 - 125,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee discounts

Paid time off

Job summary

SHI International Corp. is seeking an Associate Customer Success Manager - Cisco to onboard customers, guide them through their lifecycle, and drive retention and growth.

You will act as a Subject Matter Expert, analyze usage data, and collaborate with internal teams to align offerings with customer objectives. You will conduct regular CSRs, manage service delivery workflows, and maintain strong customer relationships to foster trust and enable renewals.

Qualifications

• Completed Bachelor's Degree or relevant work experience.
• 2+ years of experience in a technical, business, or sales role.
• 1+ year experience in a Cisco dedicated sales support/subject matter expert position selling, quoting, and managing Cisco Support Services & Software contracts, including Enterprise Agreements, self-sufficiently for Customers & Account Executives.
• Proficient in creating quotes within Cisco's Commerce Workspace for Renewals (CCW-R) & EAMP portal.
• Ability to travel to SHI, Partner, and Customer Events.

Responsibilities

• Onboard customers and guide them through their respective product or service lifecycle to ensure retention and growth.
• Function as the Subject Matter Expert (SME) for specific platforms, tools, or services relevant to the role.
• Plan and conduct regular Customer Success Reviews (CSRs) or meetings to review product usage, roadmaps, and customer feedback.
• Interpret and analyze detailed consumption reports and provide insights for customer success and renewal strategies.
• Build and maintain strong relationships with key customers and partners to ensure a positive customer experience and foster trust.
• Collaborate with sales and other internal teams to align offerings with customer objectives and drive co-selling opportunities.
• Provide support and direction to project teams to ensure successful delivery and synchronization of service projects.
• Continuously learn and develop knowledge on new product technologies and specific offerings relevant to the role.
• Manage workflow of orders and ensure timely delivery of services, working directly with customers and carriers.
• Maintain effective communication with customers and internal teams through various platforms to update on status and understand upcoming needs.

Skills

Onboarding

Customer success

Relationship building

Communication

Data analysis

Cross-functional collaboration

Education

Bachelor's degree or relevant work experience

Tools

Microsoft Dynamics AX

CCW-R / EAMP portal

Job description

SHI International Corp. is seeking an Associate Customer Success Manager - Cisco to onboard customers, guide them through their lifecycle, and drive retention and growth.

You will act as a Subject Matter Expert, analyze usage data, and collaborate with internal teams to align offerings with customer objectives. You will conduct regular CSRs, manage service delivery workflows, and maintain strong customer relationships to foster trust and enable renewals.