Cisco Customer Success Manager - Onboarding & Growth

SHI; Cheyenne (WY); À distance; USD 75 000 - 125 000; Plein temps

Avantages offerts par ce poste

Health, vision, dental benefits

Professional growth opportunities

Diversity and inclusion program

Résumé du poste

SHI International Corp. is seeking an Associate Customer Success Manager specializing in Cisco to onboard customers, guide them through their lifecycle, and ensure retention and growth.

You will act as SME, analyze consumption reports, and collaborate with sales and internal teams to align offerings and drive co-selling. The role emphasizes building strong customer relationships, delivering effective service delivery, and staying current with Cisco technologies.

Qualifications

• Bachelor's degree or equivalent work experience.
• 2+ years in a technical, business, or sales role.
• 1+ year in a Cisco dedicated sales support/ SME role.
• Proficient in creating quotes in Cisco's CCW-R & EAMP portal.
• Able to travel to SHI, Partner, and Customer Events.

Responsabilités

• Onboard customers to ensure retention and growth.
• Serve as SME for platforms, tools, or services relevant to the role.
• Plan and conduct regular Customer Success Reviews (CSRs) to review product usage and roadmaps.
• Interpret consumption reports and provide renewal insights.
• Build and maintain relationships with key customers and partners.
• Collaborate with sales and internal teams to align offerings and drive co-selling.
• Provide support to project teams to ensure successful delivery.
• Continuously learn about new product technologies relevant to the role.
• Manage workflow of orders and ensure timely delivery of services.
• Maintain effective communication with customers and internal teams.

Connaissances

Organization

Communication

Time Management

Presenting

Analytical Thinking

Problem-Solving

Business Acumen

Emotional Intelligence

Multi-Tasking

Formation

Bachelor's Degree

Outils

Microsoft Dynamics AX

Cisco CCW-R (Cisco Commerce Workspace)

EAMP portal

Description du poste

SHI International Corp. is seeking an Associate Customer Success Manager specializing in Cisco to onboard customers, guide them through their lifecycle, and ensure retention and growth.

You will act as SME, analyze consumption reports, and collaborate with sales and internal teams to align offerings and drive co-selling. The role emphasizes building strong customer relationships, delivering effective service delivery, and staying current with Cisco technologies.