Cisco Customer Success Associate: Onboard & Grow

SHI; Boise (ID); Remote; USD 75,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k)

Job summary

SHI International Corp. is seeking an Associate Customer Success Manager - Cisco to onboard customers and guide them through their lifecycle, ensuring retention and growth.

You will act as a Subject Matter Expert for Cisco platforms, conduct regular Customer Success Reviews, and analyze consumption reports to shape renewal strategies. You will build strong relationships with customers and partners, collaborate with Sales and internal teams to align offerings, support service delivery, and stay

Qualifications

• Bachelor's degree or relevant work experience.
• 2+ years in a technical, business, or sales role.
• 1+ year experience in a Cisco dedicated sales support/SME position selling, quoting, and managing Cisco Support Services & Software contracts.
• Proficient in creating quotes within Cisco's Commerce Workspace (CCW-R) & EAMP portal.
• Ability to travel to SHI, Partner, and Customer Events

Responsibilities

• Onboard customers and guide them through their product/service lifecycle to ensure retention and growth.
• Function as the SME for Cisco platforms, tools, or services relevant to the role.
• Plan and conduct regular Customer Success Reviews to review product usage, roadmaps, and feedback.
• Interpret and analyze consumption reports and provide insights for renewal strategies.
• Build and maintain strong relationships with key customers and partners.
• Collaborate with sales and internal teams to align offerings and drive co-selling opportunities.
• Provide support and direction to project teams to ensure successful service delivery.
• Continuously learn about new product technologies and offerings relevant to the role.
• Manage workflow of orders and ensure timely delivery of services; work with customers and carriers.
• Maintain effective communication with customers and internal teams about status and needs

Skills

Onboarding

Subject Matter Expert

Customer Success Reviews

Relationships

Cross-functional collaboration

Communication

Problem solving

Education

Bachelor's Degree

Relevant work experience

Tools

Microsoft Dynamics AX

Word

Excel

PowerPoint

Outlook

CCW-R

EAMP portal

Job description

SHI International Corp. is seeking an Associate Customer Success Manager - Cisco to onboard customers and guide them through their lifecycle, ensuring retention and growth.

You will act as a Subject Matter Expert for Cisco platforms, conduct regular Customer Success Reviews, and analyze consumption reports to shape renewal strategies. You will build strong relationships with customers and partners, collaborate with Sales and internal teams to align offerings, support service delivery, and stay