Sales Associate Lead

Casa de Montecristo; Paramus (NJ); On-site; USD 24,796 - 27,552; Full time

Job summary

Casa de Montecristo in Paramus, NJ is seeking a Lead Sales Associate to drive a stellar guest experience and retail operation across the store. You will lead a team, train staff, and uphold brand standards while ensuring smooth day-to-day operations and compliance.

Responsibilities include building relationships with customers, communicating product features and promotions, and relentlessly pursuing sales and KPI goals as a trusted tobacconist within the team.

Qualifications

• Previous leadership experience in a retail or service environment.
• POS and/or computer skills required.
• Cigar knowledge a plus.
• Flexible schedule including nights, weekends, holidays.
• Exceptional interpersonal skills.
• Hands-on team player with a strong work ethic.
• Desire to deliver a stellar guest experience.
• Track record of meeting challenging sales and operational goals.
• Demonstrated flexibility and accountability in changing conditions.
• Desire to develop oneself and others.

Responsibilities

• Lead a team to provide a world-class guest experience in the humidor and lounges, serving as a Casa de Montecristo brand ambassador.
• Build relationships with customers and effectively communicate product features and promotions.
• Demonstrate a tenacious drive for results and strive to exceed sales and KPI goals as a trusted tobacconist.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assist in leading the store operations and implement corporate initiatives efficiently.
• Follow SOPs and manage daily opening/closing tasks, including cash handling.
• Lead a team in compliance with state and local regulations.
• Maintain visual and cleanliness standards to support the brand image and safety.
• Perform other duties as assigned.

Skills

Leadership

POS/Computer skills

Customer service

Interpersonal

Team player

Flexible schedule

Sales driven

Work ethic

Tools

POS system

Job description

About Casa de Montecristo

Casa de Montecristo gives the adult cigar consumer the premier cigar experience, featuring large selections of premium cigars, modern lounges, walk-in humidors and full bars across the multiple locations in the United States.

Position Summary

The Lead Sales Associate is responsible for leading a stellar guest experience and operational excellence of a Casa de Montecristo location, as part of a team that achieves high standards of results.

Key Responsibilities

• Lead a team of associates to provide a world‑class guest experience in the humidor and smoking lounges through exemplary service and selling skills. Serves as a Casa de Montecristo brand ambassador.
• Build relationships with customers. Proactively and effectively communicate product features and benefits, as well as promotional information.
• Demonstrate a tenacious drive for results. Accountable for becoming a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals. Challenges and inspires others to achieve and execute sales driving initiatives.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assists in leading the complete operations of the store. Performs all functions to effectively execute corporate initiatives in a timely, efficient and resource‑wise manner. Trains and delegates tasks appropriately.
• Follows all Casa de Montecristo policies and standard operating procedures (SOPs). Responsible for daily opening and closing activities within the location, including maintaining cash counts and till reconciliation.
• Accountable for leading a team of associates in compliance to state and local regulations.
• Maintains visual and cleanliness standards to support the brand image. Ensures a comfortable, responsible and safe environment.
• Other duties as assigned

Qualifications

• Previous leadership experience in a retail, hospitality or other service‑centric environment.
• POS and/or computer skills needed
• Cigar knowledge a plus
• Ability to work a flexible schedule (night, weekends, holidays)
• Exceptional interpersonal skills
• Hands on team player with a strong work‑ethic
• Passionate and persistent about a delivering a stellar guest experience.
• Ambitious self‑starter, adept at leading through others to consistently deliver superior results.
• A track record of meeting challenging sales and operational goals
• Demonstrated flexibility and emotional intelligence to adapt to a frequently changing business conditions with energy and accountability.
• Desire to develop oneself and others. Seeks and delivers constructive feedback.

Compensation

USD $19.00 - USD $19.00 /Hr.