Church Success & Onboarding Lead

Pushpay Holdings Limited; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Remote

401K match

Paid holidays

15 days PTO to start

Paid parental and adoption leave

Job summary

Pushpay Holdings Limited, through its Nurture division, is seeking its first dedicated Customer Success Manager to partner with the Head of Customer Experience. You will own onboarding and long-term relationships across churches, growing into a strategic thought partner who helps scale customer success across the organization.

This remote role supports multiple US locations with travel for training and engagements, and offers a structured path to shape onboarding templates, playbooks, and best

Qualifications

• Church or ministry experience or deep, sustained involvement in a local church.
• Experience in a customer-facing role at a SaaS or technology company.
• Strong written and verbal communication skills.
• Ability to manage multiple work-streams independently.
• Familiarity with church management systems such as PCO, Pushpay CCB, Rock, Salesforce.
• Willingness to travel for customer trainings and team gatherings.

Responsibilities

• Lead day-to-day onboarding execution: securing customer access, coordinating with the development team on technical setup, building onboarding templates, and moving projects from access to delivery.
• Partner closely with the Head of Customer Experience as a through line for customers — joining sales calls, kickoff meetings, data practices conversations, strategy sessions, and training engagements.
• Run customer-facing meetings independently once strategy is defined, including monthly check-ins and relationship management for an assigned book of churches.
• Translate between customers and the dev team: bring solutions back from engineering, follow up on what's complete, and reduce engineer pull-ins.
• Support documenting processes as they are designed — onboarding playbooks, support workflows, training best practices, ministry-specific strategies — for scalability.
• Identify what can be automated or delegated (including to AI tools) versus what must stay human and pastoral, building the operational backbone.
• Travel periodically for in-person training and customer engagements alongside the Head of Customer Experience.

Skills

Customer success

Onboarding

Relationship management

Cross-functional collaboration

Travel readiness

Pastoral/Church context

Job description

Pushpay Holdings Limited, through its Nurture division, is seeking its first dedicated Customer Success Manager to partner with the Head of Customer Experience. You will own onboarding and long-term relationships across churches, growing into a strategic thought partner who helps scale customer success across the organization.

This remote role supports multiple US locations with travel for training and engagements, and offers a structured path to shape onboarding templates, playbooks, and best