Church SaaS Onboarding & Success Lead

Pushpay Holdings Limited; Lansing (MI); Remote; USD 68,000 - 76,000; Full time

Benefits offered by this job

Remote

401K match

Paid parental and adoption leave

15 days PTO

2 paid Volunteer Time Off days

12 paid Company Holidays

Job summary

Nurture, a Pushpay company, is hiring its first dedicated Customer Success Manager to partner with the Head of Customer Experience. You will own onboarding, training, ongoing support, and the customer relationship across roughly 45 churches, with room to grow into strategy and scaling the function.

This role requires traveling for training and customer engagements, joining sales calls, and translating between customers and the dev team to build an operational backbone with onboarding playbooks

Qualifications

• Experience in customer-facing roles at SaaS/tech companies or similar
• Ability to manage multiple workstreams and document processes
• Strong written and verbal communication skills

Responsibilities

• Lead day-to-day onboarding execution, secure customer access, and coordinate with development on technical setup
• Partner with Head of Customer Experience on engagements, strategy, and training
• Run customer-facing meetings, conduct monthly check-ins, manage relationships for an assigned book of churches
• Translate customer needs to engineering, follow up on progress, minimize escalations
• Document onboarding playbooks, support workflows, and training best practices
• Identify tasks suitable for automation or AI while keeping human-centric pastoral care
• Travel periodically for in-person training and customer engagements

Skills

Onboarding

Relationship management

Project coordination

Training delivery

Job description

Nurture, a Pushpay company, is hiring its first dedicated Customer Success Manager to partner with the Head of Customer Experience. You will own onboarding, training, ongoing support, and the customer relationship across roughly 45 churches, with room to grow into strategy and scaling the function.

This role requires traveling for training and customer engagements, joining sales calls, and translating between customers and the dev team to build an operational backbone with onboarding playbooks