Remote Customer Success Manager for Church Onboarding

Pushpay Holdings Limited; Baltimore (MD); Remoto; USD 68.000 - 76.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

401K match

Paid holidays

Paid time off

Descrizione del lavoro

Pushpay Holdings Limited’s Nurture team seeks a Customer Success Manager to own onboarding and nurture church relationships at scale. You will partner with the Head of Customer Experience, join sales calls, and manage implementations while shaping scalable processes.

Initially you’ll cycle through training and client engagements, eventually leading ongoing relationships for a portfolio of churches, with travel for in-person trainings and strategy sessions.

Competenze

• Experience in a customer-facing role at a SaaS or technology company, or comparable experience leading implementations and ongoing relationships with organizational customers.
• Strong written and verbal communication; comfortable leading meetings and producing clear documentation.
• Willingness to travel for customer trainings and team gatherings.

Mansioni

• Lead day-to-day onboarding execution: securing customer access, coordinating with the development team on technical setup, building out onboarding templates, and keeping projects moving from access through delivery.
• Partner closely with the Head of Customer Experience as a through line for customers — joining sales calls, kickoff meetings, data practices conversations, strategy sessions, and training engagements.
• Run customer-facing meetings independently once strategy is defined, including ongoing monthly check-ins and relationship management for an assigned book of churches.
• Translate between customers and the dev team: bring solutions back from engineering, follow up with customers on what's complete and what remains, and reduce the number of times an engineer has to be pulled into customer calls.
• Support documenting processes as they are designed — onboarding playbooks, support workflows, training best practices, ministry-specific strategies — so the team can scale.
• Identify what can be automated or delegated (including to AI tools) versus what must stay human and pastoral, and help build that operational backbone.
• Travel periodically for in-person training and customer engagements alongside the Head of Customer Experience.

Conoscenze

Customer-facing

SaaS experience

Strong communication

Travel willingness

Onboarding

Relationship management

Strumenti

PCO

Pushpay CCB

Rock

Salesforce

Descrizione del lavoro

Pushpay Holdings Limited’s Nurture team seeks a Customer Success Manager to own onboarding and nurture church relationships at scale. You will partner with the Head of Customer Experience, join sales calls, and manage implementations while shaping scalable processes.

Initially you’ll cycle through training and client engagements, eventually leading ongoing relationships for a portfolio of churches, with travel for in-person trainings and strategy sessions.