Church Tech Success Lead (Remote)

Pushpay Holdings Limited; Nashville (TN); Remote; USD 68,000 - 76,000; Full time

Benefits offered by this job

Remote

401K match

Paid holidays

Volunteer time off

Paid parental leave

Adoption leave

Job summary

Nurture, a Pushpay company, is seeking a Customer Success Manager to own onboarding and ongoing relationships with approximately 50 churches. You will collaborate with the Head of Customer Experience, join training trips, and help build scalable processes while balancing pastoral guidance with technical enablement.

You will travel for training and engagements, support documentation efforts, and contribute to a growing customer success function in a remote-friendly environment.

Qualifications

• Experience in a customer-facing role at a SaaS or technology company.
• Strong written and verbal communication; comfortable leading meetings and documenting workflows.
• Experience in onboarding and ongoing customer relationships across multiple accounts.
• Willingness to travel for training and engagements.
• Ability to translate customer needs to cross-functional teams and drive processes.

Responsibilities

• Lead day-to-day onboarding execution: secure customer access, coordinate with development for setup, build onboarding templates, and move projects from access to delivery.
• Partner with Head of Customer Experience as the through line for customers, attending calls and strategy sessions.
• Run customer-facing meetings independently, with monthly check-ins and relationship management for a book of churches.
• Translate between customers and engineering; follow up on progress and keep engineers from being pulled into calls.
• Help document onboarding playbooks, support workflows, and training best practices to scale the team.

Skills

Onboarding

Relationship management

SaaS experience

Communication

Travel willingness

Tools

Salesforce

CRM systems

Job description

Nurture, a Pushpay company, is seeking a Customer Success Manager to own onboarding and ongoing relationships with approximately 50 churches. You will collaborate with the Head of Customer Experience, join training trips, and help build scalable processes while balancing pastoral guidance with technical enablement.

You will travel for training and engagements, support documentation efforts, and contribute to a growing customer success function in a remote-friendly environment.