Remote Customer Success Manager – Church Onboarding

Pushpay Holdings Limited; Columbia (SC); Remote; USD 68.000 - 76.000; Vollzeit

Benefits dieser Stelle

Remote

12 paid company holidays

Volunteer time off

15 days PTO to start

Paid parental/adoption leave

Zusammenfassung

Nurture, a Pushpay company, is hiring its first dedicated Customer Success Manager to partner with the Head of Customer Experience. You will own onboarding and ongoing relationships across ~50 churches, evolving into a thought partner to shape the customer success function as Nurture scales.

Remote role with travel for in-person trainings and engagements; strong emphasis on translating strategy into scalable processes and AI-enabled efficiency.

Qualifikationen

• Meaningful church or ministry experience — either staff experience or deep involvement in a local church.
• Experience in a customer-facing role at a SaaS or technology company, or leading implementations and ongoing relationships with organizational customers.
• Strong written and verbal communication; comfortable leading meetings and producing clear documentation.
• Demonstrated ability to manage multiple work-streams independently and prioritize without hand-holding.
• Willingness to travel for customer trainings and team gatherings.

Aufgaben

• Lead day-to-day onboarding execution: securing customer access, coordinating with the development team on technical setup, building out onboarding templates, and keeping projects moving from access through delivery.
• Partner closely with the Head of Customer Experience as a through line for customers - joining sales calls, kickoff meetings, data practices conversations, strategy sessions, and training engagements.
• Run customer-facing meetings independently once strategy is defined, including ongoing monthly check-ins and relationship management for an assigned book of churches.
• Translate between customers and the dev team: bring solutions back from engineering, follow up with customers on what's complete and what remains, and reduce the number of times an engineer has to be pulled into customer calls.
• Support documenting processes as they are designed - onboarding playbooks, support workflows, training best practices, ministry-specific strategies - so the team can scale.
• Identify what can be automated or delegated (including to AI tools) versus what must stay human and pastoral, and help build that operational backbone.
• Travel periodically for in-person training and customer engagements alongside the Head of Customer Experience.

Kenntnisse

Servant-hearted

Curious

Strategic thinking

Proactive

Problem solving

Adaptable

Relationship builder

Tools

Salesforce

Planning Center

Pushpay CCB

Rock

Jobbeschreibung

Nurture, a Pushpay company, is hiring its first dedicated Customer Success Manager to partner with the Head of Customer Experience. You will own onboarding and ongoing relationships across ~50 churches, evolving into a thought partner to shape the customer success function as Nurture scales.

Remote role with travel for in-person trainings and engagements; strong emphasis on translating strategy into scalable processes and AI-enabled efficiency.