Church Tech Success & Onboarding Manager

Pushpay Holdings Limited; Little Elm (TX); Remote; USD 68,000 - 76,000; Full time

Benefits offered by this job

Remote

401K match

Paid holidays

Volunteer time off

PTO after tenure

Parental leave

Medical/Dental/Vision coverage

Job summary

Nurture, a Pushpay company, is seeking its first dedicated Customer Success Manager to partner directly with the Head of Customer Experience. You will take ownership of onboarding and ongoing relationships with roughly 45 churches, then grow into a strategic role shaping the customer success function as Nurture scales.

You will ride along on training trips and customer engagements early on, learning pastoral and product context firsthand, then drive execution and processes as we expand across

Qualifications

• Church ministry experience or deep involvement in a local church.
• Customer-facing experience in SaaS or technology with ongoing relationships.
• Strong written and verbal communication skills.
• Ability to manage multiple work streams independently.
• Willingness to travel for trainings and team gatherings.

Responsibilities

• Lead day-to-day onboarding execution, securing access and coordinating with the dev team.
• Partner with Head of Customer Experience on customer engagements and strategy sessions.
• Run customer-facing meetings and monthly check-ins for assigned churches.
• Translate customer needs to engineering, tracking progress and follow-ups.
• Document onboarding playbooks, workflows, and training best practices.
• Identify automation opportunities and balance human/pastoral work, including AI tools.
• Travel periodically for in-person training and engagements.

Skills

Onboarding

Customer relationships

Training

Cross-functional collaboration

Communication

Willing to travel

Tools

Salesforce

Planning Center

Pushpay CCB

Rock

Job description

Nurture, a Pushpay company, is seeking its first dedicated Customer Success Manager to partner directly with the Head of Customer Experience. You will take ownership of onboarding and ongoing relationships with roughly 45 churches, then grow into a strategic role shaping the customer success function as Nurture scales.

You will ride along on training trips and customer engagements early on, learning pastoral and product context firsthand, then drive execution and processes as we expand across