Remote Customer Success Manager — Church Onboarding

Pushpay Holdings Limited; Atlanta (GA); Remote; USD 68.000 - 76.000; Vollzeit

Benefits dieser Stelle

Remote

12 paid Company Holidays

Volunteer Time Off

15 days PTO

Parental and adoption leave

Zusammenfassung

Nurture, a Pushpay company, is hiring its first dedicated Customer Success Manager to partner with the Head of Customer Experience and scale onboarding across 50 churches. You will own onboarding execution, drive process improvements, and help design scalable customer success practices in a remote-first environment.

You will travel for trainings, join sales calls, and translate customer needs to engineering while building strong relationships with church partners.

Qualifikationen

• Experience in a customer-facing role at a SaaS or technology company.
• Strong written and verbal communication; comfortable leading meetings.
• Ability to manage multiple work-streams independently and prioritize.
• Willingness to travel for customer trainings and team gatherings.

Aufgaben

• Lead day-to-day onboarding execution: securing customer access, coordinating with the development team on technical setup, building out onboarding templates, and keeping projects moving from access through delivery.
• Partner closely with the Head of Customer Experience as a through line for customers — joining sales calls, kickoff meetings, data practices conversations, strategy sessions, and training engagements.
• Run customer-facing meetings independently once strategy is defined, including ongoing monthly check-ins and relationship management for an assigned book of churches.
• Translate between customers and the dev team: bring solutions back from engineering, follow up with customers on what's complete and what remains, and reduce the number of times an engineer has to be pulled into customer calls.
• Support documenting processes as they are designed — onboarding playbooks, support workflows, training best practices, ministry-specific strategies — so the team can scale.
• Identify what can be automated or delegated (including to AI tools) versus what must stay human and pastoral, and help build that operational backbone.
• Travel periodically for in-person training and customer engagements alongside the Head of Customer Experience.

Kenntnisse

Onboarding

Customer Success

Relationship management

Communication

Travel

Strategic thinking

Cross-functional collaboration

Ausbildung

Meaningful church or ministry involvement

Tools

Salesforce

Pushpay CCB

PCO

Rock

Sales tools

Jobbeschreibung

Nurture, a Pushpay company, is hiring its first dedicated Customer Success Manager to partner with the Head of Customer Experience and scale onboarding across 50 churches. You will own onboarding execution, drive process improvements, and help design scalable customer success practices in a remote-first environment.

You will travel for trainings, join sales calls, and translate customer needs to engineering while building strong relationships with church partners.