Remote Church Customer Success Manager Onboarding & Growth

Pushpay Holdings Limited; Beaverton (OR); Remote; USD 68,000 - 76,000; Full time

Job summary

Nurture, a Pushpay company, is a pastoral care platform helping churches shepherd their people through technology. We’re hiring our first dedicated Customer Success Manager to partner with the Head of Customer Experience and scale onboarding through long-term relationships.

You’ll lead day-to-day onboarding, training, and ongoing support for a growing book of churches, traveling for trainings as needed while building scalable processes and partnerships.

Qualifications

• Experience in a customer-facing SaaS role.
• Ability to manage multiple work-streams independently.
• Willingness to travel for trainings and team gatherings.

Responsibilities

• Lead onboarding execution: secure access, coordinate with the dev team on setup, build onboarding templates, drive delivery.
• Partner with Head of Customer Experience on sales calls, kickoff meetings, data practices, strategy, and training.
• Run customer-facing meetings and monthly check-ins for an assigned book of churches.
• Translate between customers and engineering; follow up on progress and minimize escalations.
• Document onboarding playbooks, support workflows, and training best practices to enable scale.
• Identify what can be automated or delegated (including AI tools) while staying human-first.
• Travel periodically for in-person training and engagements.

Skills

Servant-Hearted

Naturally Curious

Strategic thinker

Customer-focused

Problem solving

Travel-flexible

Tools

Planning Center

Pushpay CCB

Rock

Salesforce

Job description

Nurture, a Pushpay company, is a pastoral care platform helping churches shepherd their people through technology. We’re hiring our first dedicated Customer Success Manager to partner with the Head of Customer Experience and scale onboarding through long-term relationships.

You’ll lead day-to-day onboarding, training, and ongoing support for a growing book of churches, traveling for trainings as needed while building scalable processes and partnerships.