Church Solutions Success Manager (Remote)

Pushpay Holdings Limited; Phoenix (AZ); Remote; USD 68,000 - 76,000; Full time

Benefits offered by this job

Remote

401K match

12 paid company holidays

2 paid volunteer time off days

15 days PTO to start

Paid parental leave

Adoption leave

Job summary

Nurture, a Pushpay company, is hiring its first dedicated Customer Success Manager to partner directly with the Head of Customer Experience. You will own onboarding and ongoing relationship management across a growing book of churches, with travel for trainings and engagements as we scale.

You will collaborate across sales, engineering, and ministry context, translating strategy into repeatable onboarding and support playbooks while growing the customer success function.

Qualifications

• Meaningful church or ministry experience enabling pastors-focused conversations.
• Experience in a customer-facing SaaS or technology environment with implementations and ongoing relationships.
• Strong written and verbal communication; comfortable leading meetings and documenting clearly.
• Able to manage multiple work-streams independently and prioritize without hand-holding.
• Familiarity with church management systems (PCO, Pushpay CCB, Rock, Salesforce).
• Willingness to travel for trainings and team gatherings.

Responsibilities

• Lead day-to-day onboarding execution: securing customer access, coordinating with the development team on technical setup, building onboarding templates, and keeping projects moving from access through delivery.
• Partner with Head of Customer Experience as a through line for customers—joining sales calls, kickoff meetings, data practices conversations, strategy sessions, and training engagements.
• Run customer-facing meetings independently once strategy is defined, including ongoing monthly check-ins and relationship management for an assigned book of churches.
• Translate between customers and the dev team: bring solutions back from engineering, follow up on what's complete and what remains, reducing engineer pull-ins.
• Support documenting processes as they are designed—onboarding playbooks, support workflows, training best practices, ministry-specific strategies—to scale the team.
• Identify what can be automated or delegated (including AI tools) versus what must stay human and pastoral, building the operational backbone.
• Travel periodically for in-person training and customer engagements alongside Head of Customer Experience.

Skills

Servant-hearted

Curious

Strategic and process-oriented

Driver and closer

Problem solving

Adaptable and scrappy

Credible in leadership discussions

Customer-minded with tech aptitude

Education

Meaningful church or ministry experience

Tools

PCO

Pushpay CCB

Rock

Salesforce

Job description

Nurture, a Pushpay company, is hiring its first dedicated Customer Success Manager to partner directly with the Head of Customer Experience. You will own onboarding and ongoing relationship management across a growing book of churches, with travel for trainings and engagements as we scale.

You will collaborate across sales, engineering, and ministry context, translating strategy into repeatable onboarding and support playbooks while growing the customer success function.