Remote Customer Success Manager - Church Tech Growth

Pushpay Holdings Limited; Tallahassee (FL); Remote; USD 68,000 - 76,000; Full time

Benefits offered by this job

Remote work

401K match

Paid holidays

Volunteer time off

Paid time off (PTO)

Parental leave

ADoptional?

Company benefits: Medical, Dental, and

Job summary

Nurture, a Pushpay company, is seeking its first dedicated Customer Success Manager to anchor onboarding, training, and ongoing relationship-building with churches at scale.

You will partner with the Head of Customer Experience, lead onboarding execution, coordinate with engineering for setup, and own monthly check-ins across a book of churches while shaping processes for future growth.

Responsibilities

• Lead day-to-day onboarding execution: securing customer access, coordinating with the development team on technical setup, building out onboarding templates, and keeping projects moving from access through delivery.
• Partner closely with the Head of Customer Experience as a through line for customers — joining sales calls, kickoff meetings, data practices conversations, strategy sessions, and training engagements.
• Run customer-facing meetings independently once strategy is defined, including ongoing monthly check-ins and relationship management for an assigned book of churches.
• Translate between customers and the dev team: bring solutions back from engineering, follow up with customers on what's complete and what remains, and reduce the number of times an engineer has to be pulled into customer calls.
• Support documenting processes as they are designed — onboarding playbooks, support workflows, training best practices, ministry-specific strategies — so the team can scale.
• Identify what can be automated or delegated (including to AI tools) versus what must stay human and pastoral, and help build that operational backbone.
• Travel periodically for in-person training and customer engagements alongside the Head of Customer Experience.

Job description

Nurture, a Pushpay company, is seeking its first dedicated Customer Success Manager to anchor onboarding, training, and ongoing relationship-building with churches at scale.

You will partner with the Head of Customer Experience, lead onboarding execution, coordinate with engineering for setup, and own monthly check-ins across a book of churches while shaping processes for future growth.