Church SaaS Success Lead — Onboarding & Strategy

Pushpay Holdings Limited; Minneota (MN); Remote; USD 68,000 - 76,000; Full time

Benefits offered by this job

Remote work

401K match

PTO 15 days

12 holidays

Volunteer time off

Parental leave

Job summary

Nurture, a Pushpay company, seeks a Customer Success Manager to own onboarding and long-term church relationships. You will partner with the Head of Customer Experience, join customer engagements, and help build scalable processes as Nurture grows. Expect travel for training and hands-on customer work, with strong emphasis on pastoral tech strategy.

You will shape playbooks, drive adoption, and ensure successful outcomes across a growing portfolio of churches.

Qualifications

• Experience in a customer-facing role at a SaaS or technology company.
• Ability to translate strategy into structured processes and playbooks.
• Strong written and verbal communication; capable of leading meetings.

Responsibilities

• Lead onboarding execution and manage customer access and setup.
• Partner with Head of Customer Experience on ongoing engagements.
• Run customer-facing meetings and monthly check-ins for churches.
• Translate needs between customers and engineering; manage follow-ups.
• Document onboarding playbooks, workflows and training practices.
• Identify tasks suitable for automation or AI while keeping a human touch.
• Travel periodically for in-person training and engagements.

Skills

Servant-hearted

Naturally Curious

Strategic thinker

Driver and closer

Problem solver

Adaptable

Credible in executive meetings

Customer-minded with tech aptitude

Tools

CHMS integrations

Salesforce

Pushpay CCB

Planning Center

Job description

Nurture, a Pushpay company, seeks a Customer Success Manager to own onboarding and long-term church relationships. You will partner with the Head of Customer Experience, join customer engagements, and help build scalable processes as Nurture grows. Expect travel for training and hands-on customer work, with strong emphasis on pastoral tech strategy.

You will shape playbooks, drive adoption, and ensure successful outcomes across a growing portfolio of churches.