Chocolate Shop Shift Lead | Drive Sales & Develop Team

Lindt & Sprüngli (USA) Inc.; Boston (MA); On-site; USD 21,000 - 23,000; Full time

Job summary

Lindt USA is seeking a Shift Supervisor to lead in-store operations and deliver a premium customer experience across Lindt Chocolate Shops. You will coach sales associates, manage stock, uphold quality standards, and ensure daily, weekly, and monthly sales targets are met while maintaining store standards.

The role requires availability for nights, weekends, and holidays, and involves lifting up to 50 pounds and other physical duties as described.

Qualifications

• Experience in retail sales and ability to meet sales targets.
• Ability to coach and delegate tasks to staff.
• Basic arithmetic and cash handling skills.

Responsibilities

• Drive store sales by meeting or exceeding plans and KPIs.
• Train and develop staff to maintain product knowledge and brand standards.
• Oversee stock levels, cash handling, and store cleanliness.

Skills

Proven sales background

Delegation & execution

Basic math skills

Education

High School Graduate or equivalent

Job description

Lindt USA is seeking a Shift Supervisor to lead in-store operations and deliver a premium customer experience across Lindt Chocolate Shops. You will coach sales associates, manage stock, uphold quality standards, and ensure daily, weekly, and monthly sales targets are met while maintaining store standards.

The role requires availability for nights, weekends, and holidays, and involves lifting up to 50 pounds and other physical duties as described.