Bilingual Customer Service Rep I — Internal Promotion

My Florida CFO; Jacksonville (FL); In loco; USD 39.000 - 50.000; Tempo pieno

Descrizione del lavoro

The Florida Department of Revenue's Child Support Program is seeking a bilingual Customer Service Rep I to assist with inquiries via phone, in person, chat, or email for child support cases. The role emphasizes problem solving and accurate communication in English and Spanish.

Duties include initiating requests, coordinating with partners, researching issues, and documenting next steps. Standard workday is 8am–5pm, Monday through Friday, with potential schedule adjustments.

Competenze

• Two years of experience processing information using a computer system.
• Two years of experience researching and analyzing information to make decisions.
• Two years of experience communicating with others to gather information.

Mansioni

• Initiating and responding to requests.
• Coordinating with internal and external partners.
• Researching and resolving case issues.
• Gathering information and analyzing case data to determine next steps.
• Interviewing customers in person and/or over the telephone.
• Interacting with other states, employers, and other business partners.
• Making decisions based on case information and providing documentation.

Conoscenze

Bilingual English/Spanish

Descrizione del lavoro

The Florida Department of Revenue's Child Support Program is seeking a bilingual Customer Service Rep I to assist with inquiries via phone, in person, chat, or email for child support cases. The role emphasizes problem solving and accurate communication in English and Spanish.

Duties include initiating requests, coordinating with partners, researching issues, and documenting next steps. Standard workday is 8am–5pm, Monday through Friday, with potential schedule adjustments.