CHILD SUPPORT PROGRAM CUSTOMER SERVICE REPRESENTATIVE I - 73004196

My Florida CFO; Crestview (FL); On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition waivers

Paid sick leave

Personal leave (vacation)

10 paid holidays annually

Retirement savings

Vision and dental insurance

Job summary

Florida Department of Revenue's Child Support Program seeks a Customer Service Representative I in Crestview, FL. This role handles child support case inquiries via phone, chat, email, and in person, supporting accurate data gathering and issue resolution.

Responsibilities include initiating requests, coordinating with internal and external partners, researching case data, and making decisions based on documentation.

Qualifications

• Experience processing information using a computer system.
• Experience researching and analyzing information to make decisions.
• Experience communicating with others to gather information.
• Relevant education may substitute for the required experience.

Responsibilities

• Initiating and responding to requests.
• Coordinating with internal and external partners.
• Researching and resolving case issues.
• Gathering information and analyzing case data to determine next steps.
• Interviewing customers in person and/or over the telephone.
• Interacting with other states, employers, and other business partners.
• Making decisions based on case information and provided documentation.

Skills

Computer systems experience

Research and analysis

Communication

Negotiation techniques

Job description

Select how often (in days) to receive an alert:

CHILD SUPPORT PROGRAM CUSTOMER SERVICE REPRESENTATIVE I - 73004196

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY

This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Interviewing customers in person and/or over the telephone
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS

• Currently employed with the Florida Department of Revenue.
• Experience processing information using a computer system.
• Experience conducting research and analyzing information to make decisions. *
• Experience communicating with others to gather information. *

SUBSTITUTIONS

• * Relevant education may substitute for the required experience.

PREFERENCES

• Experience with negotiation techniques in a business setting.

SPECIAL NOTES

• Position located in Crestview, FL.
• Standard workday of 8am – 5pm, Monday through Friday.
• May require you to work outside your regular work schedule.

SALARY

$38,760.36 - $49,501.08 / annually

BENEFITS

• Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

SCREENING DISCLAIMER

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER

In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT

If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL

Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER

Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

LOCATION

CRESTVIEW, FL, US, 32539 CRESTVIEW, FL, US, 32583 CRESTVIEW, FL, US, 32536

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.