CASE PROCESSING MANAGER I - 73004656

State of Florida; Largo (FL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition waivers

Paid sick and personal leave

10 paid holidays annually

Retirement savings

Vision and dental insurance

Job summary

State of Florida is seeking a Case Processing Manager I within the Department of Revenue in Largo. The role supervises a 8-12 person team in a customer service setting, coaching staff and coordinating with management to execute operational plans.

This SES position requires strong communication, policy interpretation, and problem-solving. The role may include some after-hours work and potential partial telework after training, based at the Largo Service Center in Pinellas County, FL.

Qualifications

• Currently employed with the Florida Department of Revenue or equivalent government agency.
• One year of experience processing Child Support cases in a government or private program.
• One year of experience in formal coaching or mentoring, including staff development and on-the-job training.
• One year of experience reviewing and applying policies and procedures.
• One year of experience in conflict resolution, solving complex problems through interpersonal communication.

Responsibilities

• Manage a team of 8-12 operational staff.
• Provide training as administrator, coach, and advisor.
• Collaborate with the Service Center Manager to develop and monitor operational plans.
• Assess resource needs and reallocate resources for productivity.
• Analyze business requirements to identify gaps and provide solutions.

Skills

Team leadership

Coaching & mentoring

Resource planning

Policy interpretation

Conflict resolution

Communication skills

Public speaking

Job description

Select how often (in days) to receive an alert:

Requisition No:883699

Agency: Department of Revenue

Working Title: CASE PROCESSING MANAGER I - 73004656

Pay Plan: SES

Position Number:73004656

Salary: $49,793.88 - $60,231.84 / annually

Largo

This is an Internal Agency Advertisement.

JOB SUMMARY:

This Case Processing Manager I - Revenue Agent IV SES position, over the Customer Service Delivery Team, performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a customer service environment and problem solving, this may be the position for you. Your duties would include:

• Managing a team of 8-12 operational staff.
• Functioning as administrator, coach, and advisor and providing training to team members.
• Working with the Service Center Manager to develop, implement, and monitor operational plans.
• Determining resource needs and shifting available resources to ensure the highest level of productivity.
• Analyzing existing and new business requirements to determine gaps and provide solutions.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue.
• One year of experience processing Child Support cases in a government or private program.
• One year of experience in formal coaching or mentoring, to include monitoring or staff development and training, including performing on-the-job training.
• One year of experience reviewing and applying policies and procedures.
• One year of experience in conflict resolution, to include solving complex problems cooperatively through interpersonal communication with employees, partners, or the public.
• Experience in communicating through a variety of methods (i.e. report writing, public speaking, correspondence, conflict resolution, email, meetings, memos, etc.) to diverse internal and external audiences.

SPECIAL NOTES:

• Standard workday of 8am – 5pm, Monday through Friday.
• May require you to work outside your regular work schedule.
• This role may be eligible for part-time telework after you complete required training and reach an acceptable level of proficiency (some days working remotely, all other working days will be at the Largo Service Center, in Pinellas County, FL).

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

SCREENING DISCLAIMER:

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER:

In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

CRIMINAL BACKGROUND CHECKS:

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER:

Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location:

• LARGO, FL, US, 33778
• LARGO, FL, US, 33777
• LARGO, FL, US, 33770
• LARGO, FL, US, 33774
• LARGO, FL, US, 33773
• LARGO, FL, US, 33771

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.