CHILD SUPPORT CASE PROCESSING CONSULTANT - 73004164

Socket.dev; Pensacola (FL); On-site; USD 40,000 - 51,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition waivers

Paid sick and personal leave

10 paid holidays annually

Retirement savings

Vision and dental insurance

Job summary

The Florida Department of Revenue's Child Support Program in Pensacola is seeking a Child Support Case Processing Consultant (Operations Analyst I). This role performs customer and team member support and emphasizes problem solving, mentoring, and case analysis.

Responsibilities include mentoring teammates, initiating and responding to requests, coordinating with partners, researching and resolving issues, gathering data to determine next steps, assisting customers, and interacting with states,

Qualifications

• Two years of experience researching and analyzing information to make decisions.
• Experience coaching, mentoring, or training others.
• Two years of experience communicating with customers to resolve inquiries.
• One year of Child Support Program experience.

Responsibilities

• Mentor and train team members.
• Initiate and respond to requests.
• Coordinate with internal and external partners.
• Research and resolve case issues.
• Gather information and analyze case data to determine next steps.
• Assist customers.
• Interact with other states, employers, and partners.
• Make decisions based on case information and provided documentation.

Skills

Research & analysis

Coaching & mentoring

Customer communication

Child Support program experience

Job description

Requisition No:883948

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING CONSULTANT - 73004164

Pay Plan: Career Service

Position Number:73004164

Salary: $39,960.00 - $50,708.52 / annually

Posting Closing Date: 09/22/2026

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Child Support Case Processing Consultant (Operations Analyst I)

Pensacola

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position performs customer and team member support and is an excellent fit for critical thinkers. If you enjoy working with others and problem solving, this may be the position for you. Your duties would include:

• Mentoring and training to team members
• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue.
• Two years of experience conducting research and analyzing information to make decisions. *
• Experience coaching, mentoring, or training others.
• Two years of experience communicating with customers for the purpose of resolving inquiries. *
• One year of Child Support Program experience.

SUBSTITUTIONS:

• * Relevant education may substitute for the required experience.

PREFERENCES:

• Preference will be given to individuals with PPFD experience.

SPECIAL NOTES:

• Standard workday Monday- Friday; 8:00am -5:00pm.

Salary: $39,960.00 - $50,708.52 / annually

SALARY:

$39,960.00 - $50,708.52 / annually

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

CONTACT INFORMATION

Shalonda Brinson, [phone], [e-mail].

SCREENING DISCLAIMER:

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER:

In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT:

If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL:

Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS:

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER:

Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.