Child Support Ops Analyst I — Case Processing

My Florida CFO; Largo, Northern (FL, KY); Hybrid; USD 40,000 - 51,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition waivers

Paid sick leave

Paid personal leave

10 paid holidays

Retirement savings

Vision and dental

Job summary

The Florida Department of Revenue's Child Support Program invites you to apply to become an essential member of our team in Largo. This Operations Analyst I - Child Support Case Processing Consultant role supports customers and colleagues on the Customer Service Delivery Team.

Duties include mentoring, coordinating with partners, researching and resolving case issues, gathering information to determine next steps, and assisting customers.

Qualifications

• Currently employed with the Florida Department of Revenue.
• Two years of experience researching and analyzing information to make decisions.
• Experience coaching, mentoring or training others.
• Two years of experience communicating with customers to resolve inquiries.
• One year of Child Support Program experience.

Responsibilities

• Mentoring and training to team members.
• Initiating and responding to requests.
• Coordinating with internal and external partners.
• Researching and resolving case issues.
• Gathering information and analyzing case data to determine next steps.
• Assisting customers.
• Interacting with other states, employers, and other business partners.
• Making decisions based on case information and provided documentation.

Job description

The Florida Department of Revenue's Child Support Program invites you to apply to become an essential member of our team in Largo. This Operations Analyst I - Child Support Case Processing Consultant role supports customers and colleagues on the Customer Service Delivery Team.

Duties include mentoring, coordinating with partners, researching and resolving case issues, gathering information to determine next steps, and assisting customers.