Child Support Case Analyst | Problem Solver & Partner

State of Florida; Fort Lauderdale (FL); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition waivers

Paid holidays

Paid sick leave

Personal leave

Retirement plan

Dental insurance

Vision insurance

Job summary

State of Florida’s Department of Revenue seeks a Child Support Case Processing Analyst to provide customer support for child support cases, analyze data, and coordinate with internal and external partners. The role requires proactive problem solving and strong communication to gather information and resolve issues.

The position emphasizes accurate documentation, adherence to processes, and collaboration with legal services providers across states.

Qualifications

• Experience using a computer system to process information.
• Experience researching and analyzing information to make decisions.
• Experience communicating with others to gather information.
• Substitutions: Relevant education may substitute for the required experience.
• Preferences: Experience with negotiation techniques in a business setting.

Responsibilities

• Initiating and responding to requests.
• Coordinating with internal and external partners.
• Researching and resolving case issues.
• Gathering information and analyzing case data to determine next steps.
• Assisting customers.
• Interacting with legal services providers, other states, employers, and other business partners.
• Making decisions based on case information and provided documentation.

Skills

Computer skills

Research and analysis

Communication

Job description

State of Florida’s Department of Revenue seeks a Child Support Case Processing Analyst to provide customer support for child support cases, analyze data, and coordinate with internal and external partners. The role requires proactive problem solving and strong communication to gather information and resolve issues.

The position emphasizes accurate documentation, adherence to processes, and collaboration with legal services providers across states.