Child Support Operations Analyst I — Mentor & Case Resolver

Florida; Palatka (FL); On-site; USD 40,000 - 51,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Tuition Waivers

Paid Vacation & Leave

Retirement Savings

Job summary

Florida Department of Revenue's Child Support Program is seeking a skilled CHILd SUPPORT CASE PROCESSING CONSULTANT to join our Palatka team. This internal promotional position supports the Order Entry and Interstate processes, mentoring colleagues and resolving complex case issues.

The role requires experience in research, customer communications, and training others, with 2 years in each area and 1 year in Child Support Program work. Salary ranges from $39,959.88 to $50,708.40 annually.

Qualifications

• Two years of experience conducting research and analyzing information to make decisions.
• Experience coaching, mentoring or training others.
• Two years of experience communicating with customers for the purpose of resolving inquiries.
• One year of Child Support Program experience.

Responsibilities

• Mentoring and training to team members
• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

Job description

Florida Department of Revenue's Child Support Program is seeking a skilled CHILd SUPPORT CASE PROCESSING CONSULTANT to join our Palatka team. This internal promotional position supports the Order Entry and Interstate processes, mentoring colleagues and resolving complex case issues.

The role requires experience in research, customer communications, and training others, with 2 years in each area and 1 year in Child Support Program work. Salary ranges from $39,959.88 to $50,708.40 annually.