Child Support Case Specialist & Problem Solver

State-of-Florida; Fort Lauderdale (FL); Hybrid; USD 40,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition waivers

Paid sick and personal leave

10 paid holidays annually

Retirement savings

Vision and dental insurance

Job summary

State of Florida is seeking a Child Support Case Processing Analyst to support child support cases with strong problem-solving and customer-service skills. Duties include initiating requests, coordinating with partners, researching issues, gathering data, and making decisions based on documentation.

The role offers a standard 8am–5pm schedule, potential telework after training, and comprehensive benefits described in the posting.

Qualifications

• Experience processing information using a computer system.
• Experience conducting research and analyzing information to make decisions.
• Experience communicating with others to gather information.

Responsibilities

• Initiating and responding to requests.
• Coordinating with internal and external partners.
• Researching and resolving case issues.
• Gathering information and analyzing case data to determine next steps.
• Assisting customers.
• Interacting with legal services providers, other states, employers, and other business partners.
• Making decisions based on case information and provided documentation.

Skills

Computer skills

Research & analysis

Communication

Job description

State of Florida is seeking a Child Support Case Processing Analyst to support child support cases with strong problem-solving and customer-service skills. Duties include initiating requests, coordinating with partners, researching issues, gathering data, and making decisions based on documentation.

The role offers a standard 8am–5pm schedule, potential telework after training, and comprehensive benefits described in the posting.