Remote-Eligible CSR I - Child Support

My Florida CFO; Lakeland (FL); Hybrid; USD 39,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Tuition waivers

Paid holidays

Retirement savings

Job summary

Florida Department of Revenue in Lakeland is seeking a Customer Service Representative I to support child support cases via phone, chat, email, or in person. You will initiate requests, coordinate with partners, research issues and analyze data to determine next steps.

This role offers telework after training and a standard 8:00 a.m. – 5:00 p.m. schedule, Monday through Friday, with occasional schedule changes. Strong problem solving and communication skills are essential.

Qualifications

• Experience processing information using a computer system.
• Experience conducting research and analyzing information to make decisions.
• Experience communicating with others to gather information.

Responsibilities

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Interviewing customers in person and/or over the telephone
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

Skills

Computer systems

Information research

Communication

Negotiation

Job description

Florida Department of Revenue in Lakeland is seeking a Customer Service Representative I to support child support cases via phone, chat, email, or in person. You will initiate requests, coordinate with partners, research issues and analyze data to determine next steps.

This role offers telework after training and a standard 8:00 a.m. – 5:00 p.m. schedule, Monday through Friday, with occasional schedule changes. Strong problem solving and communication skills are essential.