Child Support Case Processing Analyst & Mentor

State of Florida; Fort Lauderdale (FL); Hybrid; USD 40,000 - 51,000; Full time

Job summary

The State of Florida's Department of Revenue seeks a CHILD SUPPORT CASE PROCESSING CONSULTANT to provide customer and team support, mentor peers, and resolve complex case issues. This Internal Agency Advertisement invites experienced professionals who can analyze data, coordinate with partners, and make informed decisions to help families.

Strong communication and research skills are essential, with travel for court appearances anticipated as needed.

Qualifications

• Currently employed with the Florida Department of Revenue.
• One year of Child Support Program experience.
• Experience coaching, mentoring or training others.
• Two years of experience conducting research and analyzing information to make decisions.
• Two years of experience communicating with customers for the purpose of resolving inquiries.
• Substitutions: Relevant education may substitute for the required experience.
• Preference will be given to individuals with NAPA experience.

Responsibilities

• Mentoring and training to team members.
• Initiating and responding to requests.
• Coordinating with internal and external partners.
• Researching and resolving case issues.
• Gathering information and analyzing case data to determine next steps.
• Assisting customers.
• Interacting with other states, employers, and other business partners.
• Making decisions based on case information and provided documentation.

Skills

Mentoring

Customer support

Team coordination

Research and analysis

Communication with customers

Job description

The State of Florida's Department of Revenue seeks a CHILD SUPPORT CASE PROCESSING CONSULTANT to provide customer and team support, mentor peers, and resolve complex case issues. This Internal Agency Advertisement invites experienced professionals who can analyze data, coordinate with partners, and make informed decisions to help families.

Strong communication and research skills are essential, with travel for court appearances anticipated as needed.