Case Processing Supervisor I - Child Support Ops

State of Florida; Orlando (FL); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Tuition waivers

Paid time off

Retirement plan

Job summary

State of Florida, Department of Revenue, seeks a Case Processing Manager I to lead a 10-person team in a customer-service oriented environment. You will coach staff, train new hires, and collaborate with the Service Center Manager to implement operational plans.

The role requires strong communication, problem-solving, and team-administration skills, with telework eligibility after training. Salary ranges reflect the SES pay plan and Florida benefits.

Qualifications

• Currently employed with the Florida Department of Revenue.
• One year of experience in the Child Support Program.
• Experience coaching, mentoring, and promoting professional development.
• Experience in assigning work and leading teams.
• Experience in communicating via reports, public speaking, emails, and meetings.

Responsibilities

• Direct and supervise a team of 10 operational staff.
• Provide training, coaching, and performance feedback.
• Collaborate with the Service Center Manager to develop and monitor plans.
• Assess resource needs and reallocate resources to maximize productivity.
• Analyze business requirements to identify gaps and propose solutions.

Skills

Team leadership

Coaching

Communication

Resource planning

Problem solving

Job description

State of Florida, Department of Revenue, seeks a Case Processing Manager I to lead a 10-person team in a customer-service oriented environment. You will coach staff, train new hires, and collaborate with the Service Center Manager to implement operational plans.

The role requires strong communication, problem-solving, and team-administration skills, with telework eligibility after training. Salary ranges reflect the SES pay plan and Florida benefits.