Child Support Case Analyst: Problem Solver & Data Insight

State of Florida; Fort Lauderdale (FL); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition waivers

Paid leave and holidays

Retirement plan

Job summary

State of Florida is recruiting for a Child Support Case Processing Analyst to support the Department of Revenue's child support program in Fort Lauderdale. You will handle customer inquiries, analyze case data, and coordinate with internal and external partners to resolve issues.

The role requires strong information-processing skills, research capabilities, and effective communication. A full-time schedule with potential telework after training is available, with competitive benefits.

Qualifications

• Experience processing information using a computer system.
• Experience conducting research and analyzing information to make decisions.
• Experience communicating with others to gather information.

Responsibilities

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with legal services providers, other states, employers, and other business partners
• Making decisions based on case information and provided documentation

Skills

Computer systems

Research and analysis

Communication

Negotiation

Job description

State of Florida is recruiting for a Child Support Case Processing Analyst to support the Department of Revenue's child support program in Fort Lauderdale. You will handle customer inquiries, analyze case data, and coordinate with internal and external partners to resolve issues.

The role requires strong information-processing skills, research capabilities, and effective communication. A full-time schedule with potential telework after training is available, with competitive benefits.