Child Support Specialist

YOUNGWILLIAMS INC; Jacksonville (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

YOUNGWILLIAMS INC in Jacksonville, NC seeks a Child Support Specialist to deliver full services through all stages of the child support process. The role includes interviewing customers by telephone and in person to assess needs and determine the next steps in case management.

The position emphasizes meeting state, federal, and contractual time frames, with extensive training provided. Regular and timely attendance and handling confidential case information are essential.

Qualifications

• High school diploma or GED required.
• Minimum 1 year related work experience preferred.
• Experience in human services or child support preferred.
• Familiarity with office automation systems helpful.

Responsibilities

• Initiates locate procedures for addresses, employment, and assets.
• Obtains and processes information to establish orders.
• Conducts interviews with customers receiving and paying support.
• Answers phones and assists customers with requests.
• Prepares legal and administrative documents for review.
• Attends court with assigned attorney and assists in resolution.
• Maintains confidentiality and security of case information.
• Maintains regular and timely attendance.
• Performs other duties as assigned.

Skills

Customer interviews

Case management

Data entry

Phone & in-person communication

Confidentiality handling

Education

High School Diploma or GED

Tools

Office software

Job description

Child Support Specialist

Regular Full-Time Full Service NC - Jacksonville/Onslow, Jacksonville, NC, US

17 days ago Requisition ID: 5412

Summary of Position

The Child Support Specialist position includes providing full services to customers in all stages of the child support process. The Specialist interviews customers by telephone and in person to determine service needs and to identify the next step needed in the case management process. The individual works to ensure all State, Federal, and contractual time frames are met concerning establishing and/or enforcing child support orders. Extensive training to learn child support processes and procedures is provided.

• Initiates locate procedures such as location of customers address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Answers phones to assist customers and respond to customer requests.
• Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.
• Identifies administrative and legal remedies needed for enforcement of support orders.
• Files legal pleadings, order and other legal documents with the appropriate clerk of court.
• Enters docket numbers and court dates into state computer system.
• Attends court with assigned attorney and actively assists in case resolution at court.
• Completes attorney-directed court follow-up within required time frames.
• Maintains confidentiality and security of case information.
• Regular and timely attendance
• Other duties as assigned

Required Education

High School Diploma or GED

Required Experience

• Minimum of 1-year related work experience is preferred.
• Experience in human services as a case manager or child support is preferred.
• Familiarity with an office environment including the use of automated systems is desired.