Remote-Eligible Child Support Case Analyst

State of Florida; Fort Lauderdale (FL); Hybrid; USD 40,000 - 51,000; Full time

Benefits offered by this job

Health insurance

Tuition waivers

Paid vacations/leave

10 paid holidays annually

Retirement programs

Job summary

The State of Florida, Department of Revenue, Child Support Program, seeks a Customer Support Case Processing Consultant to provide team support, research case data, and coordinate with partners across agencies. This role emphasizes mentoring, processing requests, and resolving complex case issues in a collaborative environment.

Ideal candidates will have prior Child Support Program experience, strong analytical abilities, and a proven track record in customer service.

Qualifications

• Currently employed with the Florida Department of Revenue.
• One year of Child Support Program experience.
• Experience coaching, mentoring or training others.
• Two years of experience conducting research and analyzing information to make decisions.
• Two years of experience communicating with customers for the purpose of resolving inquiries.

Responsibilities

• Mentoring and training to team members.
• Initiating and responding to requests.
• Coordinating with internal and external partners.
• Researching and resolving case issues.
• Gathering information and analyzing case data to determine next steps.
• Assisting customers.
• Interacting with other states, employers, and other business partners.
• Making decisions based on case information and provided documentation.

Skills

Mentoring

Coordinating

Researching

Decision making

Customer support

Liaising with states/partners

Job description

The State of Florida, Department of Revenue, Child Support Program, seeks a Customer Support Case Processing Consultant to provide team support, research case data, and coordinate with partners across agencies. This role emphasizes mentoring, processing requests, and resolving complex case issues in a collaborative environment.

Ideal candidates will have prior Child Support Program experience, strong analytical abilities, and a proven track record in customer service.