Child Support Specialist

YoungWilliams; Chattanooga (TN); On-site; USD 35,000 - 48,000; Full time

Job summary

YoungWilliams is hiring a Child Support Specialist to provide full services across all stages of the child support process. You will interview customers to determine service needs, identify next steps in case management, and ensure timely compliance with state, federal, and contractual deadlines for establishing and enforcing orders.

Responsibilities include locating customers, gathering information to establish orders, preparing documents for review, and protecting case confidentiality.

Qualifications

• Interviewing customers to determine service needs and next steps.
• Ability to locate customers and gather information for establishing orders.
• Familiarity with office environments and automated systems.

Responsibilities

• Initiates locate procedures such as location of customers address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.
• Identifies administrative and legal remedies needed for enforcement of support orders.
• Maintains confidentiality and security of case information.
• Regular and timely attendance
• Other duties as assigned

Skills

Interviewing customers

Case management

Time management

Communication

Education

High School Diploma or GED

Job description

The Child Support Specialist provides full services to customers in all stages of the child support process. The Specialist interviews customers to determine service needs and to identify the next step needed in the case management process. The individual works to ensure all State, Federal, and contractual time frames are met concerning establishing and/or enforcing child support orders.

• Initiates locate procedures such as location of customers address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.
• Identifies administrative and legal remedies needed for enforcement of support orders.
• Maintains confidentiality and security of case information.
• Regular and timely attendance
• Other duties as assigned

Summary of Position

The Child Support Specialist provides full services to customers in all stages of the child support process. The Specialist interviews customers to determine service needs and to identify the next step needed in the case management process. The individual works to ensure all State, Federal, and contractual time frames are met concerning establishing and/or enforcing child support orders.

Essential Job Requirements

• Initiates locate procedures such as location of customers address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.
• Identifies administrative and legal remedies needed for enforcement of support orders.
• Maintains confidentiality and security of case information.
• Regular and timely attendance
• Other duties as assigned

Required Education

High School Diploma or GED

Required Experience

• Minimum of 1-year related work experience is preferred.
• Experience in human services as a case manager or child support is preferred.
• Familiarity with an office environment including the use of automated systems is desired.