Child Support Case Processing Analyst - 73006162

Business and Financial Operations; Tallahassee (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

The Florida Department of Revenue's Child Support Program is seeking a Child Support Case Processing Analyst (Revenue Specialist II) in Tallahassee. You will provide customer support, attend court, coordinate with partners, research and resolve issues, prepare documentation, and participate in court proceedings to ensure children receive financial support.

Ideal candidates have strong problem-solving skills, critical thinking, and the ability to manage and coordinate case data.

Qualifications

• Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II.
• Ability to research and analyze case data.
• Willingness to attend court and travel as required.
• Strong communication and coordination skills with internal and external partners.

Responsibilities

• Provide customer support for child support cases in Tallahassee.
• Attend court proceedings as required.
• Initiate and respond to requests, and coordinate with internal and external partners.
• Research and resolve case issues, and prepare necessary documentation.

Skills

Customer service

Case management

Research & analysis

Court attendance

Communication

Coordination

Job description

The Child Support Case Processing Analyst (Revenue Specialist II) with the Florida Department of Revenue's Child Support Program provides customer support and court attendance for child support cases in Tallahassee. The role involves initiating and responding to requests, coordinating with internal and external partners, researching and resolving case issues, preparing documentation, and attending court proceedings. This position requires critical thinking and strong problem-solving skills to help ensure children receive needed financial support.

Key qualifications:

• Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II
• Have not accepted a lateral transfer within the last 12 months (excluding hardship lateral transfers)
• Customer support and case management experience
• Ability to research and analyze case data
• Willingness to attend court and travel as required
• Strong communication and coordination skills with internal and external partners