Vice President of Product Support-Heavy Equipment

Kimmel & Associates Inc.; Seattle (WA); On-site; USD 285,000 - 300,000; Full time

Benefits offered by this job

Salary $285k–$300k

Annual bonus

Company vehicle

Executive leadership role

Strategic impact

Values-driven culture

Job summary

Kimmel & Associates, Inc. is seeking a Vice President of Product Support to lead parts, service, technical training, and product support sales across a multi-branch footprint. Reporting to the COO, this executive will join the SLT and oversee roughly two-thirds of the workforce.

The VP will drive operational performance, grow revenue, manage expenses, and strengthen customer relationships while advancing safety culture and long-term growth strategies.

Qualifications

• 20+ years of progressive leadership experience in parts, service, and product support operations.
• Experience with a major equipment OEM or competitive dealership preferred.
• Demonstrated success implementing Lean, Six Sigma, and continuous improvement initiatives.
• Proven track record delivering sustained improvements in operational performance and financial results.
• Strong analytical capabilities using data and performance metrics to guide decisions.
• Experience supporting customers across multiple industries with focus on productivity, equipment performance, and costs.
• Exceptional leadership and communication skills across a multi-location organization.
• People-first leadership building trust, accountability, and engagement.
• Ability to develop and execute strategic initiatives focused on customer experience and profitability.
• Willingness to travel regularly across the territory.

Responsibilities

• Executive Leadership & Safety: Champion a safety culture and ensure accountability across locations.
• Parts & Inventory Management: Oversee inventory planning, purchasing, logistics, and parts availability.
• Service Operations: Lead regional service teams for field service, shop repairs, and maintenance.
• Sales & Customer Support: Develop parts/service sales strategies to reduce ownership costs and improve satisfaction.
• Mining, Quarry & Aggregates: Strengthen product support in key markets to boost productivity.
• Technical Services & Training: Oversee support resources and technician development programs.
• Performance & Continuous Improvement: Use KPIs and data to drive productivity and profitability.
• Cross-Functional Collaboration: Align product support with sales, IT, marketing, and talent dev.
• Talent Development: Recruit and coach leaders across parts and service orgs.
• Strategic Planning: Collaborate with exec team and OEMs on priorities and growth.

Skills

Leadership

Strategic thinking

Analytical skills

Communication

Willingness to travel

Tools

Lean Six Sigma

Job description

About the Company

Our client is a well-established, values-driven heavy equipment dealer serving the southeastern United States through a multi-branch network. Representing a leading global equipment manufacturer, the organization is committed to delivering exceptional customer support while building lasting relationships with employees, customers, and the communities it serves.

The company operates with a people-first mindset grounded in five core values: Safety, Integrity, Accountability, Communication, and Collaboration. It offers an opportunity for an experienced executive to shape operations, develop future leaders, and drive continued business performance across a substantial regional footprint.

About the Position

Our client is seeking a Vice President of Product Support to lead its parts, service, technical training, and product support sales organizations across a multi-branch territory. Reporting directly to the Chief Operating Officer, this executive will serve on the senior leadership team and oversee approximately two-thirds of the company's workforce.

The Vice President will be responsible for improving operational performance, growing parts and service revenue, managing expenses, strengthening customer relationships, and developing a high-performing workforce. This leader will play a critical role in advancing the company's safety culture, operational consistency, and long-term growth strategy.

Key Responsibilities:

• Executive Leadership & Safety: Champion a company-wide safety culture, establish clear expectations, and ensure consistent accountability across all locations.
• Parts & Inventory Management: Oversee inventory planning, purchasing, logistics, distribution, and parts availability across the branch network and represented product lines.
• Service Operations:Lead regional and branch service teams responsible for field service, shop repairs, and preventive maintenance while driving service efficiency and performance.
• Sales & Customer Support: Develop parts and service sales strategies that help customers reduce equipment ownership and operating costs while improving profitability and customer satisfaction.
• Mining, Quarry & Aggregates: Strengthen product support capabilities within these key markets, helping customers improve productivity and reduce their cost per ton.
• Technical Services & Training: Oversee technical support resources, troubleshooting assistance, and technician development programs that improve workforce competency and service quality.
• Performance & Continuous Improvement: Use KPIs, financial analysis, and operational data to improve productivity, control expenses, increase profitability, and drive measurable results.
• Cross-Functional Collaboration: Partner with machine sales, rental, marketing, IT, corporate services, and talent development to align product support with broader business objectives.
• Talent Development:Recruit, coach, and develop leaders throughout the parts and service organizations, building accountability, engagement, and opportunities for career advancement.
• Strategic Planning:Collaborate with the executive team and OEM partners to establish priorities, implement operational improvements, and support long-term business growth.

Requirements

• 20+ years of progressive leadership experience in parts, service, and product support operations.
• Experience with a major equipment OEM or competitive equipment dealership preferred.
• Demonstrated success implementing Lean, Six Sigma, and continuous improvement initiatives.
• A proven track record of delivering sustained, measurable improvements in operational performance and financial results.
• Strong analytical capabilities, including experience using data and performance metrics to guide business decisions.
• Experience supporting customers across multiple industries and business sizes, with a focus on improving productivity, equipment performance, and operating costs.
• Exceptional leadership and communication skills, with the ability to influence, develop, and align teams across a multi-location organization.
• A people-first leadership approach that builds trust, promotes accountability, and earns employee commitment.
• Ability to develop and execute strategic initiatives while maintaining a strong focus on customer experience, profitability, and employee development.
• Willingness to travel regularly throughout the assigned territory, with occasional out-of-state travel for training and meetings.

Benefits

• Base salary of $285,000-$300,000
• Annual performance-based bonus
• Company vehicle
• Executive leadership opportunity with significant organizational influence
• Opportunity to shape product support strategy and performance across a multi-branch dealership
• Values-driven, people-focused work environment