Senior Director, Patient Services — Strategy & Impact

Valeris; United States; Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with employer match

Paid time off (PTO)

Telehealth and EAP services

Career development opportunities

Job summary

Valeris is seeking a Director of Patient Services to lead and scale patient service programs for biopharma clients. You will oversee up to 170+ team members, drive strategic market access initiatives, and partner with clients, providers, and internal operations to demonstrate measurable value and improved patient outcomes.

The role emphasizes leadership, operational excellence, and the ability to translate complex data into effective programs while fostering growth and collaboration across

Qualifications

• Bachelor’s degree in health sciences, business, public health administration or social services.
• 5–7+ years’ healthcare patient services experience with demonstrated growth through innovation.
• Knowledge of the specialty pharmaceutical and biotech marketplace and commercialization.
• Experience managing large teams of 50+ including managers and supervisors.
• Ability to lead cross-functional collaboration and strategic client engagement.

Responsibilities

• Develop market access and commercialization strategies using payer/provider landscape insights.
• Collaborate with internal Valeris team and prospective clients to design value-driven solutions.
• Lead product/service research and analyze client goals to propose solutions.
• Prepare proposals and respond to RFPs.
• Oversee implementation and ensure transition guarantees.
• Monitor portfolio to ensure ongoing value and opportunities.
• Mentor and develop staff and manage client accounts.
• Maintain KPIs/SLAs to measure performance.
• Travel as needed (minimal).
• Ensure regulatory compliance.

Skills

Healthcare leadership

Strategic partnerships

Team management

Market access

Patient services

Proposal development

Presentation skills

Regulatory compliance

Cross-functional collaboration

Business intelligence

Education

Bachelor’s degree in health sciences, business, public health administration or social services

Master’s degree preferred

Job description

Valeris is seeking a Director of Patient Services to lead and scale patient service programs for biopharma clients. You will oversee up to 170+ team members, drive strategic market access initiatives, and partner with clients, providers, and internal operations to demonstrate measurable value and improved patient outcomes.

The role emphasizes leadership, operational excellence, and the ability to translate complex data into effective programs while fostering growth and collaboration across