Chief Enterprise Customer Success

Veeva Systems; United States; Remote; USD 200,000 - 270,000; Full time

Benefits offered by this job

Medical, dental, vision, and basiclife

Flexible PTO and company holidays

Retirement programs

1% charitable giving program

Job summary

Veeva Systems is seeking a Head of Client Success to drive enterprise retention through product adoption and long-term value across client portfolios. You will lead transformational client success initiatives and partner with Sales, Product, and executives to align priorities with growth objectives.

The role requires deep experience in client services and senior leadership, with a track record of managing complex enterprise accounts, guiding revenue expansion, and building scalable customer

Qualifications

• 15+ years of progressive experience in client services, account management, or customer success.
• 7+ years leading client-facing teams and scaling operations.
• Experience managing complex enterprise accounts with C-suite stakeholders.
• Experience in healthcare or regulated life sciences industries.
• Proven ability to drive customer adoption across the product portfolio.
• Bachelor’s degree or equivalent professional experience.

Responsibilities

• Develop and execute a customer success strategy aligned with growth and retention.
• Own customer retention and revenue expansion across the portfolios.
• Lead strategic account planning with Sales and Product.
• Drive adoption and time-to-value with success plans.
• Establish customer health metrics to measure adoption and renewal risk.
• Use data and experimentation to improve CS strategies.
• Lead executive relationships as trusted advisor and escalation point.
• Translate customer insights into product strategy and go-to-market actions.
• Design scalable CS operating models balancing high-touch and digital approaches.
• Build and scale a high-performing CS organization.

Skills

Client services

Account management

Customer success

C-suite

Healthcare industry

Revenue growth

Strategic accounts

Data analytics

Cross-functional

Leadership

Education

Bachelor’s degree or equivalent

Tools

CRM platforms

Job description

Veeva Systems is seeking a Head of Client Success to drive enterprise retention through product adoption and long-term value across client portfolios. You will lead transformational client success initiatives and partner with Sales, Product, and executives to align priorities with growth objectives.

The role requires deep experience in client services and senior leadership, with a track record of managing complex enterprise accounts, guiding revenue expansion, and building scalable customer