Chief Customer Operations & Growth Lead

Gem; United States; On-site; USD 234,000 - 300,000; Full time

Job summary

Wiz is seeking a Head of Customer Operations to drive cross-functional integration of Technical, Renewals, and Post-Sales teams, establishing unified processes and end-to-end accountability across the customer lifecycle.

Reporting to the Head of GTM Operations, you will lead multiple teams, optimize governance, and steer performance on KPIs while building a high-performing, collaborative culture and driving automation where possible.

Qualifications

• Substantial experience leading in high growth or enterprise tech organizations (5–8+ years) with cross-functional teams.
• Proven track record coaching, developing, and scaling management talent.
• Strong strategic insight with hands-on capability to build operational processes and governance.
• Experience in leading Technical, Renewals, and Post-Sales functions.

Responsibilities

• Lead the operational integration of the Technical, Renewal, and Post-Sales functions.
• Establish unified operational frameworks and handoff protocols across pre-sales alignment, renewals, and post-sales delivery.
• Identify redundancies, bridge communication gaps, and build end-to-end visibility for Post-Sales leadership.
• Maintain alignment with GTM Leadership and report on health, resource usage, risks, and KPIs.
• Translate business priorities into structured operational roadmaps and track progress against targets.
• Drive efficiencies aligned to KPIs such as Net Retention, on-time renewals, and lifecycle metrics.
• Define scope, ownership, and performance benchmarks for each managed leader and their teams.
• Foster a high-performing, transparent culture and apply Servant Leadership principles.
• Oversee tooling, resources, and budget to maximize ROI.

Skills

Global Leadership

Cross-functional leadership

People management

Strategic planning

Job description

Wiz is seeking a Head of Customer Operations to drive cross-functional integration of Technical, Renewals, and Post-Sales teams, establishing unified processes and end-to-end accountability across the customer lifecycle.

Reporting to the Head of GTM Operations, you will lead multiple teams, optimize governance, and steer performance on KPIs while building a high-performing, collaborative culture and driving automation where possible.