Chick-fil-A Leland Back of House Shift Lead

Chick-fil-A; Leland (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Chick-fil-A in Leland, NC is seeking a Front or Back of House Shift Leader to supervise daily drive-thru, front counter or kitchen operations, ensuring food safety and quality. The role emphasizes leading by example, maintaining high standards, and supporting the team to deliver exceptional service.

You will oversee staffing, training, scheduling, and performance evaluations, while ensuring recipes and presentation standards are met and customer inquiries are resolved.

Qualifications

• Experience in a leadership role within a restaurant setting preferred.
• Strong knowledge of food management practices and safety regulations.
• Excellent team management skills with ability to motivate and train staff effectively.
• Familiarity with POS systems for efficient order processing.
• Hospitality or restaurant management experience is an asset.
• Ability to work in a fast-paced environment with attention to detail.
• Strong communication skills, verbal and written.

Responsibilities

• Oversee daily drive-thru, front counter or kitchen operations, ensuring adherence to food safety and sanitation standards.
• Assist in managing kitchen staff, including training, scheduling, and performance evaluations.
• Ensure all food is prepared according to recipes and presentation standards.
• Handle customer inquiries and resolve any issues that may arise during service.
• Maintain cleanliness and organization of the drive-thru or kitchen area, including equipment and storage.
• Monitor food costs and assist in budgeting for the kitchen department.

Job description

We are seeking a dedicated and experienced Front or Back of House Shift Leader to join our dynamic team. The ideal candidate will have a passion for the hospitality industry and a strong background in food service management. As a Shift Leader, you will play a crucial role in ensuring that our drive-thru or kitchen operates smoothly and efficiently while maintaining high standards of food quality and safety. You will lead by example, fostering a positive work environment and supporting your team in delivering exceptional service.

Duties

• Oversee daily drive-thru, front counter or kitchen operations, ensuring adherence to food safety and sanitation standards.
• Assist in managing kitchen staff, including training, scheduling, and performance evaluations.
• Ensure all food is prepared according to recipes and presentation standards.
• Handle customer inquiries and resolve any issues that may arise during service.
• Maintain cleanliness and organization of the drive-thru or kitchen area, including equipment and storage.
• Monitor food costs and assist in budgeting for the kitchen department.

Requirements

• Previous experience in a leadership role within a restaurant setting is preferred.
• Strong knowledge of food management practices, including safety regulations.
• Excellent team management skills with the ability to motivate and train staff effectively.
• Familiarity with POS systems for efficient order processing.
• Proven experience in hospitality or restaurant management is an asset.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Strong communication skills, both verbal and written, to interact with staff and customers effectively.
• Flexibility to work various shifts, including evenings and weekends as needed.

Join our team as a Front or Back of House Shift Leader where you can grow your career while making a significant impact on our operations!

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.