Chick-fil-A Leland FOH/ BOH Shift Lead

Chick-fil-A; Leland (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Chick-fil-A is seeking a Front or Back of House Shift Leader to guide daily restaurant operations, ensuring high standards in food quality and safety while supporting a fast-paced service environment.

The role emphasizes team leadership, effective communication, and hands-on supervision across drive-thru, counter, and kitchen tasks, with a focus on delivering exceptional guest experiences.

Qualifications

• Experience in a leadership role in a restaurant.
• Knowledge of food safety regulations and kitchen operations.
• Ability to train, schedule, and evaluate staff performance.
• Experience with POS systems for order processing.
• Hospitality or restaurant management background is a plus.

Responsibilities

• Oversee drive-thru, front counter, or kitchen operations with focus on food safety.
• Help manage kitchen staff: training, scheduling, evaluations.
• Ensure food prepared per recipes and presentation standards.
• Handle customer inquiries and resolve service issues.
• Maintain cleanliness and organization of work areas and equipment.
• Monitor food costs and assist budgeting for the kitchen.

Skills

Leadership

Food safety

Training

Scheduling

Communication

POS systems

Restaurant management

Tools

POS systems

Job description

We are seeking a dedicated and experienced Front or Back of House Shift Leader to join our dynamic team. The ideal candidate will have a passion for the hospitality industry and a strong background in food service management. As a Shift Leader, you will play a crucial role in ensuring that our drive-thru or kitchen operates smoothly and efficiently while maintaining high standards of food quality and safety. You will lead by example, fostering a positive work environment and supporting your team in delivering exceptional service.

Duties

• Oversee daily drive-thru, front counter or kitchen operations, ensuring adherence to food safety and sanitation standards.
• Assist in managing kitchen staff, including training, scheduling, and performance evaluations.
• Ensure all food is prepared according to recipes and presentation standards.
• Handle customer inquiries and resolve any issues that may arise during service.
• Maintain cleanliness and organization of the drive-thru or kitchen area, including equipment and storage.
• Monitor food costs and assist in budgeting for the kitchen department.

Requirements

• Previous experience in a leadership role within a restaurant setting is preferred.
• Strong knowledge of food management practices, including safety regulations.
• Excellent team management skills with the ability to motivate and train staff effectively.
• Familiarity with POS systems for efficient order processing.
• Proven experience in hospitality or restaurant management is an asset.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Strong communication skills, both verbal and written, to interact with staff and customers effectively.
• Flexibility to work various shifts, including evenings and weekends as needed.

Join our team as a Front or Back of House Shift Leader where you can grow your career while making a significant impact on our operations!

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.