Night Kitchen Shift Leader

Chick-fil-A; Fort Myers (FL); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Chick-fil-A in Fort Myers is seeking a Shift Leader to guide daily operations and inspire a team to provide outstanding customer service. The role emphasizes food safety, quality, and a positive work environment, with a strong focus on leadership in a fast-paced setting.

The ideal candidate will bring restaurant experience, leadership skills, and the ability to manage shifts, ensure safety standards, and deliver exceptional guest experiences.

Qualifications

• Experience in a restaurant or food service with leadership exposure
• Strong leadership and communication skills with ability to motivate the team
• Excellent customer service and guest experience focus
• Ability to thrive in a fast-paced environment and multitask
• Knowledge of food safety guidelines; ServSafe preferred
• Proficiency with POS systems and basic computer skills; flexible evenings/weekends/holidays

Responsibilities

• Lead and motivate team members to deliver excellent customer service and achieve operational goals
• Oversee restaurant operations during shifts, including closing procedures and staffing
• Maintain high standards of food quality, cleanliness, and safety throughout the restaurant
• Ensure compliance with food safety and sanitation regulations and proper handling
• Handle operational issues or emergencies during shifts and resolve problems quickly
• Ensure compliance with health, safety, and sanitation regulations

Skills

Leadership

Customer Service

Communication

Bi-lingual

POS Systems

ServSafe Certified

Tools

POS Systems

Basic Computer Skills

Job description

Are you a highly skilled leader looking for a dynamic work environment where you can inspire a team and provide exceptional customer service?!

Join Chick-fil-A as a Shift Leader and help us spread CARE to our community!

Shift Leaders are responsible for overseeing day-to-day operations, ensuring exceptional customer service, maintaining high-quality standards, emphasizing adherence to food safety, and fostering a positive work environment among team members. The ideal candidate will have previous experience in the food service industry with kitchen experience, strong leadership skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Team Leadership: Lead and motivate team members to provide excellent customer service and achieve operational goals.
• Shift Management: Oversee all aspects of restaurant operations during assigned shifts, i closing procedures, staffing, and ensuring adherence to company policies and procedures.
• Quality Control: Maintain high standards of food quality, cleanliness, and safety throughout the restaurant and address any issues promptly.
• Food Safety Compliance: Ensure compliance with all relevant food safety and sanitation regulations, including proper food handling, storage, and preparation procedures.
• Problem-Solving: Handle any operational issues or emergencies that arise during shifts, including equipment malfunctions, staffing shortages, or customer incidents; take appropriate action to resolve problems quickly and effectively.
• Compliance: Ensure compliance with all relevant health, safety, and sanitation regulations

Qualifications:

• Previous experience in a restaurant or food service environment, with at least 2 years in a leadership role in the kitchen
• Strong leadership and communication skills, with the ability to motivate and inspire team members.
• Excellent customer service skills, with a focus on creating positive guest experiences.
• Ability to work effectively in a fast-paced environment, multitask, and prioritize tasks to meet deadlines.
• Knowledge of food safety and sanitation guidelines; ServSafe certification is preferred.
• Proficiency with POS systems and basic computer skills.
• Flexibility to work evenings, weekends, and holidays as needed.
• Must be bi-lingual

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.