Hospitality Shift Leader: Lead People & Service

Chick-fil-A; Turlock (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Meal benefits

Insurance contribution

Flexible schedules

Sundays off

Scholarship opportunities

Leadership development plans

Job summary

Chick-fil-A is seeking a Shift Leader to drive hospitality excellence across Front of House and Back of House operations. You will lead shifts, deploy labor, coach teammates, and ensure guest satisfaction with exceptional service and food quality.

Ideal candidates embrace Chick-fil-A culture, demonstrate servant leadership, and can adapt to a fast-paced environment while upholding safety and quality standards.

Qualifications

• Passion for hospitality and guest experience.
• Strong communication and interpersonal skills.
• Ability to lead and motivate a team effectively.
• Availability to work flexible hours including mornings, evenings, weekends, and holidays.

Responsibilities

• Lead daily restaurant operations and oversee shift execution.
• Direct and support Front of House and Back of House teams; maintain hospitality standards.
• Coach and develop team members; monitor guest satisfaction and service quality.
• Ensure food safety, quality, and operational readiness across all dayparts.
• Assist with onboarding, training, and succession development; communicate operational needs to leadership.
• Manage shift planning, labor deployment, and cash handling while upholding policies.

Job description

Chick-fil-A is seeking a Shift Leader to drive hospitality excellence across Front of House and Back of House operations. You will lead shifts, deploy labor, coach teammates, and ensure guest satisfaction with exceptional service and food quality.

Ideal candidates embrace Chick-fil-A culture, demonstrate servant leadership, and can adapt to a fast-paced environment while upholding safety and quality standards.