Front of House Shift Leader

Workstream; Akron (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

A fun, supportive workplace where you

Competitive pay

Dynamic and fast-paced environment

Intentional growth and development

First-hand learning from experienced

Chance to build a lasting career with

Job summary

Chick-fil-A in Akron is seeking a Front of House Shift Leader to guide the FOH team across opening, mid, and closing shifts. You will ensure guest satisfaction, train staff, and uphold Chick-fil-A standards for service, cleanliness, and safety.

The role requires strong leadership, excellent communication, and the ability to thrive in a fast-paced environment while handling cash and maintaining consistency across shifts.

Qualifications

• Previous experience in customer service or food service; leadership or supervisory experience required.
• Strong interpersonal, communication, and conflict-resolution skills.
• Ability to work in a fast-paced environment and make decisions under pressure.
• Dependable, punctual, and able to work a flexible schedule (including mornings, evenings, weekends).
• Comfortable handling cash and managing financial reconciliation.
• Good organizational skills and ability to delegate and follow through.
• Strong alignment with Chick-fil-A's values: hospitality, care, integrity, excellence.

Responsibilities

• Lead the FOH team during shifts (front counter, drive-thru, dining room), including opening, mid, and closing shifts.
• Provide warm, Chick-fil-A-style hospitality: greeting guests, resolving issues/discrepancies, ensuring guest satisfaction.
• Train, mentor, and coach FOH Team Members in policies, procedures, and service standards.
• Manage shift operations: assign roles, manage breaks, handle staffing, forecast demand for the shift.
• Ensure food presentation, order accuracy, speed of service, and guest care meet Chick-fil-A standards.
• Maintain cleanliness and appearance of FOH areas including dining room, restrooms, front counter, and drive-thru staging.
• Carry out opening and closing procedures, act as a key holder.
• Cash handling: count drawers/registers, reconcile transactions at shift end, ensure accountability.
• Communicate with leadership: report issues, give feedback, escalate guest concerns when needed.
• Support and model safety, sanitation, food safety, and hygiene standards.
• Lead by example, with positivity, teamwork, professionalism, and a servant's heart.

Skills

Leadership

Customer service

Communication

Conflict resolution

Cash handling

Team leadership

Adaptability

Job description

At Chick-fil-A, ourFront of House Shift Leader is responsible for leading the FOH team during their assigned shifts. This person ensures operational excellence, delivers high guest satisfaction, supports team members, enforces standards, and helps the shift run smoothly from start to finish. They act as the Operator’s representative during their shift and set the tone for service, cleanliness, and accountability.

Position Type:

• Full-Time / Part-Time
• Includes Day, Evening, and Saturday Availability
• Closed on Sundays

What We Offer:

• A fun, supportive workplace where you can positively influence others
• Competitive pay
• A dynamic and fast-paced environment
• Opportunities for intentionalgrowth and development
• First-hand learning from experienced leadership
• A chance to build a lasting career with a company known for service excellence

Key Responsibilities

• Lead the FOH team during shifts (front counter, drive-thru, dining room), including opening, mid, and closing shifts.
• Provide warm, Chick-fil-A-style hospitality: greeting guests, resolving issues/discrepancies, ensuring guest satisfaction.
• Train, mentor, and coach FOH Team Members (cashiers, hosts, drive-thru staff) in policies, procedures, and service standards.
• Manage shift operations: assign roles, manage breaks, handle staffing, ensure the team is rightly positioned based on forecasted demand for given shift.
• Ensure food presentation, order accuracy, speed of service, and guest care meet Chick-fil-A standards.
• Maintain cleanliness and appearance of FOH areas including dining room, restrooms, front counter, and drive-thru staging.
• Carry out opening and closing procedures as needed, act as a key holder.
• Cash handling: count drawers/registers, reconcile transactions at shift end, ensure accountability.
• Communicate with leadership: report issues, give feedback, escalate guest concerns when needed.
• Support and model safety, sanitation, food safety, and hygiene standards.
• Lead by example, demonstrating positivity, teamwork, professionalism, and a servant's heart.
• Candidate must also demonstrate a team-first mindset by willingly supporting additional responsibilities as needed to ensure an exceptional guest and team member experience, in our pursuit of relentless hospitality.

What We're Looking For

• Previous experience in customer service or food service; leadership or supervisory experience required.
• Strong interpersonal, communication, and conflict-resolution skills.
• Ability to work in a fast-paced environment and make decisions under pressure.
• Dependable, punctual, and able to work a flexible schedule (including mornings, evenings, weekends).
• Comfortable handling cash and managing financial reconciliation.
• Good organizational skills and ability to delegate and follow through.
• Strong alignment with Chick-fil-A's values: hospitality, care, integrity, excellence.

Preferred Attributes

• Experience with Chick-fil-A operations is a plus.
• Prior experience leading FOH shifts or as a Team Leader / Shift Leader.
• Someone with a servant leadership mindset: someone who supports and elevates others.
• Ability to identify and coach for improvement opportunities in real time.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator's restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.