Chef Concierge

Loews Hotels & Co; Nashville (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) retirement with company match

Paid time off (Sick days, vacations, &

Paid bereavement

Free onsite parking

Team Member meals

Discounts for hotel staff

Job summary

Loews Nashville Hotel is seeking a personable and service-driven Concierge Leader to deliver exceptional guest experiences in a luxury setting on West End. You will anticipate guest needs, provide expert recommendations, and coordinate VIP arrivals with professionalism and discretion.

The role requires at least three years in concierge or luxury hospitality, with leadership experience preferred; CCP or Les Clefs d'Or certifications are a plus.

Qualifications

• Minimum of three (3) years of concierge, guest services, front office, or luxury hospitality experience.
• At least one year in a leadership or supervisory capacity preferred.
• High School Diploma or relevant work experience required.
• Certified Concierge Professional (CCP) or Les Clefs d'Or membership preferred.

Responsibilities

• Deliver personalized concierge services, including dining, entertainment, recreation, transportation, and local attraction reservations and recommendations.
• Promote hotel amenities, outlets, events, and offerings to enhance the guest experience and drive revenue.
• Coordinate VIP guest experiences, including arrival amenities and special requests with personalized follow-up.
• Build strong relationships with local businesses, attractions, dining establishments, and entertainment providers.
• Lead, train, coach, and motivate Guest Services initiatives maintaining service excellence standards.
• Maintain the appearance and presentation of the concierge desk, lobby, and guest-facing materials.

Skills

Guest services

Concierge

Front office

Leadership

Education

High School Diploma

Job description

Recognized as a Tennessean Top Workplace, Loews Nashville Hotel offers careers in a newly renovated luxury setting where iconic legacy meets modern elegance and Nashville soul. Located on West End, team members support 341 upscale rooms, two dining venues, and 24,000 sq. ft. of premier event space.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.What We Offer:Competitive health & wellness benefits, 401(k) retirement plans with company matchPaid Sick Days, Vacation, Holidays & Paid Bereavement401(k) retirement plans with company matchingPet Insurance and Paid Pet BereavementFree onsite parking and 50% off monthly bus passesComplimentary meals in Team Member Café while workingCommunity volunteer opportunitiesTraining & Development opportunities, career growthTuition reimbursementTeam Member Hotel discounts, other perks & more!Benefits are subject to eligibility and may vary by positionWhat We're Looking For:A personable, knowledgeable, and service-driven Chef Concierge who is passionate about creating exceptional guest experiences. The ideal candidate has a strong commitment to hospitality, concierge excellence, and personalized service. This individual anticipates guest needs, provides expert recommendations and assistance, and ensures every interaction reflects the highest standards of professionalism, warmth, and attention to detail, leaving guests with memorable and lasting impressions.Who You Are:Hospitality Professional: An approachable individual with a warm, professional demeanor who fosters a welcoming environment for guests, team members, and visitors while exemplifying the highest standards of hospitality.Guest-Focused & Service-Driven: A hospitality professional dedicated to delivering exceptional guest experiences, with a passion for anticipating needs, exceeding expectations, and creating memorable stays.Effective Communicator: An individual with outstanding verbal and written communication skills, capable of engaging effectively with guests, team members, vendors, and hotel leadership with clarity, professionalism, and discretion.Proactive & Adaptable: A resourceful professional who takes initiative, manages multiple priorities with ease, and responds effectively to changing situations in a fast-paced hospitality environment.Veterans and military spouses encouraged to applyWhat You'll Do:Ensure all guest information, reservations, and service requests are fulfilled promptly, professionally, and with exceptional attention to detail.Deliver personalized concierge services, including dining, entertainment, recreation, transportation, and local attraction reservations and recommendations.Promote hotel amenities, food and beverage outlets, special events, and recreational offerings to enhance the guest experience and drive revenue.Coordinate VIP guest experiences, including arrival amenities, guest room inspections, special requests, and personalized follow-up to ensure satisfaction.Serve as a primary resource for guests by providing accurate information, directions, and recommendations tailored to individual preferences.Ensures that all printed materials are accurate, timely, and designed to meet Loews Hotels standards.Partner with Sales, Meetings & Events, Food & Beverage and external vendors to coordinate transportation, group activities, special events, and unique guest arrival experiences.Lead, train, coach, and motivate Guest Services initiatives maintaining service excellence standards.Maintain the appearance, organization, and presentation of the concierge desk, lobby, guest-facing materials, and information displays.Build and maintain strong relationships with local businesses, attractions, dining establishments, and entertainment providers to enhance guest offerings.Resolve guest concerns with professionalism and urgency, ensuring positive outcomes and guest satisfaction.Ensure compliance with all hotel policies, safety standards, emergency procedures, and brand service expectations.Foster a collaborative, guest-focused culture through teamwork, communication, professionalism, and continuous development.Regular attendance in conformance with standardsMay be required to work varying schedules to reflect business needsRequired to attend all mandatory training sessions and meetingsPerform other duties as assignedYour Experience Includes:Minimum of three (3) years of concierge, guest services, front office, or luxury hospitality experience required, including at least one (1) year in a leadership or supervisory capacity preferred.High School Diploma or relevant work experience required.Demonstrated experience delivering personalized, high-touch guest service in a hotel, resort, or luxury hospitality environment.Strong knowledge of local attractions, dining, entertainment, transportation, and destination services, with the ability to provide tailored recommendations and curate exceptional guest experiences.Experience coordinating VIP arrivals, special requests, amenities, and guest itineraries with a high level of professionalism, discretion, and attention to detail.Certified Concierge Professional (CCP), Les Clefs d'Or membership, or other hospitality-related certifications preferred.Excellent verbal and written communication, organizational, and problem-solving skills, with the ability to effectively manage multiple priorities in a fast-paced environment.Ability to stand and walk for extended periods of time required.Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.