Chef Concierge

loewshotels; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plans with company-m

Pet Insurance

Free onsite parking

Complimentary meals in Team Member Caf

Tuition reimbursement

Job summary

Loews Nashville Hotel is seeking a personable, service-driven Chef Concierge to elevate guest experiences in our luxury setting on West End. You will anticipate needs, provide expert recommendations, and arrange personalized dining, entertainment, and local attraction reservations.

As a key member of Guest Services, you will lead by example, train colleagues, maintain the concierge desk and materials to Loews standards, and build strong ties with local businesses to enhance guest offerings.

Qualifications

• Personable, knowledgeable, service-driven Concierge with hospitality focus.
• Anticipates guest needs, provides expert recommendations and assistance.
• Reflects highest standards of professionalism, warmth, and attention to detail.

Responsibilities

• Fulfill all guest information, reservations, and service requests promptly.
• Deliver personalized concierge services: dining, entertainment, transportation, and local reservations.
• Promote hotel amenities and events to enhance guest experience and revenue.
• Coordinate VIP experiences with arrival amenities and follow-up.
• Provide accurate directions and recommendations tailored to guests.
• Ensure printed materials are accurate and up-to-date to Loews standards.
• Collaborate with Sales, Meetings & Events, F&B and vendors for guest experiences.
• Lead, train, coach, and motivate Guest Services initiatives.
• Maintain the concierge desk appearance and information displays.
• Build relationships with local businesses to enhance offerings.
• Resolve guest concerns with professionalism and urgency.
• Ensure compliance with hotel policies, safety procedures, and brand standards.
• Foster a collaborative, guest-focused culture; teamwork and development.
• Regular attendance as per standards; varying schedules may be required.

Skills

Hospitality professional

Guest-focused

Effective communicator

Proactive & adaptable

Job description

Recognized as a Tennessean Top Workplace, Loews Nashville Hotel offers careers in a newly renovated luxury setting where iconic legacy meets modern elegance and Nashville soul. Located on West End, team members support 341 upscale rooms, two dining venues, and 24,000 sq. ft. of premier event space.

Who We Are :

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, 401(k) retirement plans with company match
• Paid Sick Days, Vacation, Holidays & Paid Bereavement
• 401(k) retirement plans with company matching
• Pet Insurance and Paid Pet Bereavement
• Free onsite parking and 50% off monthly bus passes
• Complimentary meals in Team Member Café while working
• Community volunteer opportunities
• Training & Development opportunities, career growth
• Tuition reimbursement
• Team Member Hotel discounts, other perks & more!
• Benefits are subject to eligibility and may vary by position

What We're Looking For :

A personable, knowledgeable, and service-driven Chef Concierge who is passionate about creating exceptional guest experiences. The ideal candidate has a strong commitment to hospitality, concierge excellence, and personalized service. This individual anticipates guest needs, provides expert recommendations and assistance, and ensures every interaction reflects the highest standards of professionalism, warmth, and attention to detail, leaving guests with memorable and lasting impressions.

Who You Are :

• Hospitality Professional: An approachable individual with a warm, professional demeanor who fosters a welcoming environment for guests, team members, and visitors while exemplifying the highest standards of hospitality.
• Guest-Focused & Service-Driven: A hospitality professional dedicated to delivering exceptional guest experiences, with a passion for anticipating needs, exceeding expectations, and creating memorable stays.
• Effective Communicator: An individual with outstanding verbal and written communication skills, capable of engaging effectively with guests, team members, vendors, and hotel leadership with clarity, professionalism, and discretion.
• Proactive & Adaptable: A resourceful professional who takes initiative, manages multiple priorities with ease, and responds effectively to changing situations in a fast-paced hospitality environment.

Veterans and military spouses encouraged to apply

What You'll Do :

• Ensure all guest information, reservations, and service requests are fulfilled promptly, professionally, and with exceptional attention to detail.
• Deliver personalized concierge services, including dining, entertainment, recreation, transportation, and local attraction reservations and recommendations.
• Promote hotel amenities, food and beverage outlets, special events, and recreational offerings to enhance the guest experience and drive revenue.
• Coordinate VIP guest experiences, including arrival amenities, guest room inspections, special requests, and personalized follow-up to ensure satisfaction.
• Serve as a primary resource for guests by providing accurate information, directions, and recommendations tailored to individual preferences.
• Ensures that all printed materials are accurate, timely, and designed to meet Loews Hotels standards.
• Partner with Sales, Meetings & Events, Food & Beverage and external vendors to coordinate transportation, group activities, special events, and unique guest arrival experiences.
• Lead, train, coach, and motivate Guest Services initiatives maintaining service excellence standards.
• Maintain the appearance, organization, and presentation of the concierge desk, lobby, guest-facing materials, and information displays.
• Build and maintain strong relationships with local businesses, attractions, dining establishments, and entertainment providers to enhance guest offerings.
• Resolve guest concerns with professionalism and urgency, ensuring positive outcomes and guest satisfaction.
• Ensure compliance with all hotel policies, safety standards, emergency procedures, and brand service expectations.
• Foster a collaborative, guest-focused culture through teamwork, communication, professionalism, and continuous development.
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to atten