Concierge

Loews Hotels, LLC.; Nashville (TN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) with company match

Paid Sick Days

Paid Vacation & Holidays

Complimentary meals for staff

Team member discounts

Job summary

Loews Nashville Hotel is seeking a warm and proactive Concierge to be the heartbeat of our guest experience. You will greet guests, provide detailed information on hotel amenities, and tailor dining, theater, tours, and transport to guest preferences.

Ideal candidates have at least one year of guest service in hospitality, can work weekends and evenings, and are proficient with a property management system.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 1 year guest service experience in hotel hospitality preferred.
• Experience with Property Management System, Opera experience preferred.
• Concierge Certification preferred.
• Ability to stand and walk for long periods of time.
• Ability to work weekends, evenings, holidays as necessary.

Responsibilities

• Greet guests with warmth and professionalism, creating a welcoming first impression.
• Provide detailed information about hotel amenities, services, and local attractions.
• Make dining, theater, tour, and transportation arrangements tailored to guest preferences.
• Anticipate guest needs and personalize services whenever possible.
• Assist with childcare arrangements and other special requests.
• Maintain the cleanliness and ambiance of the lobby and concierge desk.
• Build and maintain resources to provide up-to-date recommendations for activities and events.
• Respond promptly and professionally to guest inquiries in person, by phone, or digitally.
• Conduct hotel tours, showcasing its history and design.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Attend all mandatory training sessions and meetings.
• Perform other duties as assigned.]

Skills

Hospitality Enthusiast

Proactive Problem Solver

Clear Communicator

Adaptable Multitasker

Team-Oriented Professional

Education

High School Diploma or equivalent

Tools

Opera PMS

Concierge Certification

Job description

Recognized as a Tennessean Top Workplace, Loews Nashville Hotel offers careers in a newly renovated luxury setting where iconic legacy meets modern elegance and Nashville soul. Located on West End, team members support 341 upscale rooms, two dining venues, and 24,000 sq. ft. of premier event space.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) retirement plans with company match
• Paid Sick Days, Vacation, Holidays & Paid Bereavement
• 401(k) retirement plans with company matching
• Pet Insurance and Paid Pet Bereavement
• Free onsite parking and 50% off monthly bus passes
• Complimentary meals in Team Member Cafe while working
• Community volunteer opportunities
• Training & Development opportunities, career growth
• Tuition reimbursement
• Team Member Hotel discounts, other perks & more!
• Benefits are subject to eligibility and may vary by position

What We're Looking For

A warm, engaging Concierge who will be the heartbeat of our guest experience. In this role, you'll be the go-to expert for creating unforgettable stays-anticipating needs, offering personalized recommendations, and ensuring every interaction reflects Loews Hotels' signature hospitality. From greeting guests with genuine warmth to curating memorable experiences, you'll set the tone for exceptional service in our iconic destinations.

Who You Are

• Hospitality Enthusiast: You thrive on making guests feel welcome and valued, turning ordinary moments into extraordinary experiences.

• Proactive Problem Solver: You anticipate needs before they arise and handle challenges with grace and efficiency.

• Clear Communicator: You excel at engaging with guests and team members, ensuring clarity and professionalism in every interaction.

• Adaptable Multitasker: You stay calm and organized in a dynamic environment, juggling multiple priorities with ease.

• Team-Oriented Professional: You collaborate seamlessly with colleagues and other departments to deliver exceptional service.

• Veterans and military spouses encouraged to apply.

What You'll Do

• Greet guests with warmth and professionalism, creating a welcoming first impression.

• Provide detailed information about hotel amenities, services, and local attractions.

• Make dining, theater, tour, and transportation arrangements tailored to guest preferences.

• Anticipate guest needs and personalize services whenever possible.

• Assist with childcare arrangements and other special requests.

• Maintain the cleanliness and ambiance of the lobby and concierge desk.

• Build and maintain resources to provide up-to-date recommendations for activities and events.

• Respond promptly and professionally to guest inquiries in person, by phone, or digitally.

• Conduct hotel tours, showcasing its history and design.

• Regular attendance in conformance with standards.

• May be required to work varying schedules to reflect business needs.

• Required to attend all mandatory training sessions and meetings.

• Perform other duties as assigned.

Your Qualifications Include

• High School Diploma or relevant work experience required.

• Minimum of one (1) year guest service experience in hotel hospitality preferred.

• Experience with previous Property Management System, preferred Opera System.

• Certification for Concierge Professional preferred.

• Ability to stand and walk for long periods of time required.

• Ability to work weekends, evening, holidays as necessary/required.