Hotel Concierge

Loews Hotels & Co; City of Rochester (NY); On-site; USD 42,000 - 53,000; Full time

Job summary

Loews Regency New York Hotel is seeking a friendly Concierge to serve as the heartbeat of our guest experience on the Upper East Side. You will anticipate needs, offer personalized local recommendations, and coordinate dining, theater, and travel arrangements.

Ideal candidates have at least one year in hotel guest service and enjoy proactive problem solving, clear communication, and teamwork across departments. Training and opportunities for growth are provided.

Qualifications

• High School Diploma or relevant work experience required.
• Minimum of one (1) year guest service experience in hotel hospitality preferred.
• Experience with Property Management System, preferred Opera System.
• Certification for Concierge Professional preferred.

Responsibilities

• Greet guests warmly and professionally, setting the tone for an exceptional stay.
• Provide detailed information about hotel amenities, services, and local attractions.
• Make dining, theater, tour, travel, and other arrangements tailored to guest preferences.
• Assist with transportation, childcare, and other special requests.
• Research and provide timely, personalized recommendations to enhance the guest experience.
• Maintain the Concierge desk and lobby area to ensure a welcoming environment.
• Build and maintain resources and contacts to offer up-to-date information on local events and activities.
• Answer guest inquiries and communications in accordance with Loews Hotels standards.
• Conduct hotel tours, showcasing property history and features.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Hospitality mindset

Proactive problem solving

Clear communication

Detail-oriented

Adaptable team player

Education

High School Diploma

Tools

Opera System

Job description

Loews Regency New York Hotel offers careers in a luxury Park Avenue setting on the Upper East Side. Team members support iconic Art Deco style, personalized service and a refined guest experience shaped by more than 60 years of hospitality expertise.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.What We Offer:Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement, Paid Personal DaysTraining & Development opportunities, career growthTuition ReimbursementPet InsuranceComplimentary meals in Team Member Café while workingTeam Member Hotel Rates, other discounts, perks and moreBenefits are subject to eligibility and may vary by positionWhat We're Looking For:A warm and engaging Concierge who will be the heartbeat of our guest experience-delivering personalized service, anticipating needs, and creating unforgettable moments. You'll be the trusted resource for everything from local recommendations to special arrangements, ensuring every guest feels valued and cared for. In this role, you'll combine deep knowledge of our property and destination with a proactive, solution-oriented approach that turns ordinary stays into extraordinary experiences.Who You Are:Hospitality Enthusiast: You thrive on creating memorable experiences and take pride in exceeding guest expectationsProactive Problem Solver: You anticipate needs before they arise and respond quickly with thoughtful solutionsClear Communicator: Your verbal and written communication skills make interactions seamless and professionalDetail-Oriented Multitasker: You manage multiple requests with grace and precision, ensuring nothing is overlookedAdaptable Team Player: You embrace change and work collaboratively across departments to deliver exceptional serviceVeterans and military spouses are encouraged to applyWhat You'll Do:Greet guests warmly and professionally, setting the tone for an exceptional stayProvide detailed information about hotel amenities, services, and local attractionsMake dining, theater, tour, travel, and other arrangements tailored to guest preferencesAssist with transportation, childcare, and other special requestsResearch and provide timely, personalized recommendations to enhance the guest experienceMaintain the Concierge desk and lobby area to ensure a welcoming environmentBuild and maintain resources and contacts to offer up-to-date information on local events and activitiesAnswer guest inquiries and communications in accordance with Loews Hotels standardsConduct hotel tours, showcasing property history and featuresRegular attendance in conformance with standardsMay be required to work varying schedules to reflect business needsRequired to attend all mandatory training sessions and meetingsPerform other duties as assignedYour Qualifications Include:High School Diploma or relevant work experience requiredMinimum of one (1) year guest service experience in hotel hospitality preferredExperience with previous Property Management System, preferred Opera SystemCertification for Concierge Professional preferred.Ability to stand and walk for long periods of time requiredWage range for this position, based on experience, is $30.70 to $38.37.Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.