CHB Delivery Lead: Customs Ops & Team Leader

Maersk; New York (NY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Job summary

Maersk is seeking a CHB Delivery Lead to oversee end-to-end customs brokerage operations for a defined client portfolio. You will lead a team of CHB professionals, ensure compliant, timely processing of shipments, and act as the escalation point for complex issues.

You will collaborate with compliance, IT, product, and operations to optimize service delivery and improve performance, while maintaining strong client programs and regulatory understanding.

Qualifications

• 3-6 years of experience in customs brokerage, logistics, or transportation.

Responsibilities

• Lead and manage a team of CHB associates, including workload allocation, coaching, performance management, and development.
• Oversee end-to-end import customs brokerage operations, ensuring timely and compliant processing of shipments.
• Develop strong understanding of client import programs, including product classifications, regulatory requirements, and service expectations.
• Act as primary escalation point for complex operational or customer issues, ensuring timely resolution.
• Monitor and drive performance against KPIs, service levels, and operational targets, taking corrective actions as needed.
• Ensure accuracy in financial processes including billing, accruals, and accounts receivable follow-up.
• Collaborate with internal teams (compliance, IT, product, and operations) to optimize service delivery and address process gaps.
• Ensure full compliance with CBP regulations and all applicable federal and agency requirements.

Skills

Customs brokerage

Logistics

Leadership

Coaching

Stakeholder management

Analytical skills

Operational performance

Job description

Maersk is seeking a CHB Delivery Lead to oversee end-to-end customs brokerage operations for a defined client portfolio. You will lead a team of CHB professionals, ensure compliant, timely processing of shipments, and act as the escalation point for complex issues.

You will collaborate with compliance, IT, product, and operations to optimize service delivery and improve performance, while maintaining strong client programs and regulatory understanding.